Robert Tolliver
Tolleson
Summary
Dedicated Customer Service Representative with extensive Sales experience. Proven ability to establish rapport with clients, ensuring high levels of customer satisfaction. Strong work ethic, adaptability, and exceptional interpersonal skills contribute to team success. Quick learner, adept at mastering new skills and taking on challenges.
Overview
18
18
years of professional experience
Work History
CSR and Sales Specialist
PepsiCo
07.2024 - Current
- Enhanced customer satisfaction by efficiently resolving inquiries and concerns.
- Identified service delivery trends through comprehensive analysis of customer feedback.
- Improved resolution times by developing strategies for escalated issue management.
- Increased customer loyalty through empathetic resolution of complaints and concerns.
- Provided tailored recommendations by leveraging strong product knowledge and insights.
- Strengthened customer relationships through active listening, boosting retention and positive feedback.
Retail Branch Manager
UMB Bank
08.2020 - Current
- Enhanced customer satisfaction by implementing efficient operational strategies and cost reductions.
- Led team of four, overseeing hiring, training, scheduling, and performance evaluations.
- Fostered positive work environment while ensuring compliance with company policies.
- Analyzed sales trends to develop strategies increasing revenue and customer engagement.
- Facilitated team meetings to set goals and provide constructive performance feedback.
- Resolved customer complaints promptly, establishing processes to mitigate future issues.
- Promoted brand through events and campaigns, attracting new customer interest.
- Guided customers in product selection to meet individual needs and preferences.
- Participated in corporate calls discussing new initiatives and policy updates.
- Managed customer disputes professionally, addressing conflicts swiftly and effectively.
- Scheduled work shifts ensuring adequate staffing levels for optimal operations.
- Balanced cash drawers, maintaining accurate cash count records daily.
- Strengthened business banking relationships through proactive outreach efforts.
- Completed daily opening, closing, and shift change functions to maintain standards.
- Recruited and trained employees, ensuring job requirements were consistently met.
Warehouse Manager
Staples.com
08.2018 - 08.2020
- Enhanced job performance through effective coaching and mentoring of team members.
- Facilitated regular staff meetings to track progress and improve performance.
- Mediated employee conflicts by clarifying company policies and procedures.
- Provided leadership during organizational changes and crisis management situations.
- Evaluated team skills to assign tasks for maximum operational efficiency.
CSR, Sales
Frito Lay
04.2008 - 08.2018
- Ensured customer satisfaction through consistent follow-ups on products and services.
- Responded promptly to sales inquiries, enhancing potential customer engagement.
- Developed relationships with customers, facilitating increased repeat business opportunities.
- Assisted marketing strategies for new product launches and promotional campaigns.
- Educated customers on product features, aiding informed purchasing decisions.
- Processed orders accurately, adhering to established procedures and timelines.
Education
Some College (No Degree) - Business And Education
Glendale Community College
GlendaleSkills
- Coaching and Mentoring
- Relationship building and management
- Customer Service
- Sales professional
- Work Prioritization
- Decision-Making
- Sales management
- Excellent communication skills
- Customer Relationships
- People-oriented
- Basic mathematical aptitude
- Financial Advising
- Conflict Resolution
- Customer service
- Critical thinking
Accomplishments
- Finished Top 5 in Sales 3 years in a row.(Frito Lay)
- Built up 2 routes in growth over 25% from prior year. (Frito Lay)
- Promoted from banker to manager in just over a year. (UMB Bank)
- Hit sales Goals to max bonus 7 quarters in a row.(UMB Bank)
- Built a Youth Sports league to be the fastest growing sports league in the West Valley
Timeline
CSR and Sales Specialist
PepsiCo
07.2024 - Current
Retail Branch Manager
UMB Bank
08.2020 - Current
Warehouse Manager
Staples.com
08.2018 - 08.2020
CSR, Sales
Frito Lay
04.2008 - 08.2018
Some College (No Degree) - Business And Education
Glendale Community College
Education and Training
other