Robert Villegas

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Attended monthly sales meetings and quarterly sales trainings.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Oversee commercial maintenance accounts for Canyon Ridge
• Dispatch maintenance staff outlining daily work and locations
• Ensure all assigned tasks are completed accurately and in a timely manner.
• Develop and maintain long-term relationships with clients
• Proactively present site enhancement ideas to clients
• Developing accurate estimates for new and existing clients, maintaining acceptable gross margins that support the branch’s
  financial goals
• Assisting in overall leadership of the branch

• Achieve revenue, profitability, enhancement, and contract renewal goals.
• Build relationships with Santa Rita Landscape clients and ensure client satisfaction.
• Present recommendations for property improvements, proper horticulture procedures, and quality service within budget.
• Manage all customer communication with proper urgency.
• Proactively promote and sell any possible landscape enhancements to existing customers.
• Maintain a schedule for client/site visits to ensure quality and service expectations are consistently met or exceeded.
• Lead in the resolution of customer problems or concerns.
• Ensure renewals of each current account within the customer portfolio.
• Managed over 50 commercial accounts/ properties being their main point of contact for any landscape needs.
• Sold over $110,000 worth of enhancements and repairs in first 6 months
• Managing a schedule of daily routes for over 60 accounts that get weekly landscape services and making sure over 20 crews are
performing what needs to be completed.

• Installed irrigation systems for all types of customers, both residential, and commercial.
• Troubleshot complex issues within existing irrigation systems to identify root causes and implement lasting solutions.
• Supervised installation work of other technicians to make sure systems were fully operational.
• Improved irrigation system efficiency by conducting regular inspections and maintenance tasks.
• Prioritized and corrected irrigation breaks to quickly restore service.
• Maintained accurate records of all irrigation maintenance tasks, facilitating effective communication with clients and team members.
• Optimized water usage by regularly updating and fine-tuning irrigation controller settings based on environmental factors.
• Installed high-quality drip and sprinkler systems, resulting in increased plant health and reduced water consumption.
• Performed seasonal adjustments to the watering schedule, ensuring adequate hydration throughout changing weather conditions.
• Streamlined inventory management by organizing supplies, tools, and spare parts for easy accessibility during job assignments.
• Conducted thorough site evaluations to create customized plans that met client preferences while adhering to local regulations and best practices.