Roberta Verdugo
Gila River Community
Tempe
23
years of professional experience
Detail-oriented Gaming Compliance Specialist with a strong analytical mindset and experience in optimizing auditing procedures and enhancing revenue strategies. Maintained integrity and compliance in gaming operations through effective monitoring of activities and adherence to regulations. Fostered a trustworthy gaming environment by leveraging observational skills, collaborating with teams, and conducting thorough inspections.
Work History
Gaming Inspector
2 Years 5 Months- Conducted thorough inspections of gaming operations to ensure compliance with regulations and standards.
- Collaborated with management to develop and implement effective auditing procedures for gaming activities.
- Analyzed data from gaming systems to identify trends and inform decision-making processes.
- Developed comprehensive reports outlining findings from inspections, recommendations for improvements, and compliance issues.
- Reviewed advertising materials used by casinos to ensure compliance with legal requirements regarding content accuracy.
- Inspected table game equipment regularly, ensuring all components were in good working condition and adhering to regulatory requirements.
- Reviewed video surveillance footage.
- Reported violators and incidents to correct staff members and followed up with detailed documentation.
- Maintained log of surveillance operations, noting discrepancies or suspicious activity.
Revenue Supervisor
4 Years 1 Month- Analyzed financial reports to identify trends, optimizing revenue generation strategies across departments.
- Supervised daily revenue operations, ensuring compliance with gaming regulations and internal policies.
- Trained and mentored staff on best practices in revenue management and customer service excellence.
- Developed and implemented standard operating procedures to enhance efficiency in revenue processing.
- Conducted regular audits of revenue systems, identifying discrepancies and recommending corrective actions.
- Hired, trained and managed revenue department team members and developed engaged, high-functioning performers.
Revenue Auditor
2 Years 4 Months- Conducted comprehensive audits of revenue streams to ensure compliance with gaming regulations.
- Analyzed financial discrepancies and resolved issues to maintain accuracy in reporting.
- Collaborated with finance teams to implement efficient audit processes for improved operational effectiveness.
- Developed training materials for new auditors, enhancing onboarding experience and knowledge retention.
Players Club Representative
2 Years 8 Months- Delivered exceptional customer service to enhance guest experiences and loyalty.
- Managed player accounts, ensuring accuracy in tracking rewards and benefits.
- Assisted in tracking performance metrics related to Player's Club program effectiveness and implementing improvements as needed.
- Handled sensitive information discreetly while processing membership applications and maintaining strict confidentiality standards.
Assistant Manager
4 Years 10 Months- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members, fostering a collaborative work environment.
- Managed inventory levels, optimizing stock to meet customer demands efficiently.
- Developed and implemented process improvements that enhanced service delivery quality.
Security Officer /Dispatch Security Officer
4 Years 1 Month- Monitored security systems to ensure safety of guests and staff.
- Conducted regular patrols of premises to identify and address potential safety hazards.
- Acted quickly during emergency situations to reduce the opportunity for damage and injury.
- Patrolled and monitored premises in a company vehicle, on a bicycle, and by foot.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
Education
High School Diploma
Skills
Surveillance techniques
Compliance monitoring
Investigative skills
Suspicious activity monitoring
Gaming regulation
Adaptation to change
Large payout verification
Guest relations
Analytical thinking
Problem-solving
Financial audits
Time management
Customer service
Customer communication
Customer assistance
Customer service
Self-motivation
Reliability
Organizational skills
Adaptability
Analytical thinking
Timeline
Gaming Inspector
Gila River Community
02.2024 - CurrentRead More
Revenue Supervisor
Gila River Casino
09.2020 - 10.2024Read More
Revenue Auditor
Gila River Casino
05.2018 - 09.2020Read More
Players Club Representative
Gila River Casino
09.2015 - 05.2018Read More
Assistant Manager
Circle K
11.2010 - 09.2015Read More
Security Officer /Dispatch Security Officer
Gila River Casino
08.2003 - 09.2007Read More
Hamilton High School
High School Diploma
Read More