Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Work Ethics and Professionalism
References
Timeline
Generic

Roberta (Robbi) Goodwin

Glendale

Summary

Professional with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

40
40
years of professional experience
1
1
Certification

Work History

Restaurant Shift Manager & Waitrress

JMichaels Diner
Sun City
12.2013 - 12.2024
  • Checked dining areas for cleanliness.
  • Trained team on methods to boost productivity and optimize client interactions.
  • Managed personnel to maintain smooth operations during shift hours.
  • Oversaw compliance with food safety and quality guidelines in shift activities.
  • Addressed concerns and resolved issues efficiently.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.

Lead Key Holder/Restaurant Server

Dennys Diner
Glendive
06.2004 - 12.2013
  • Monitored cash handling, replenishment, merchandising, stockroom organization and other operational processes to ensure compliance with company standards.
  • Handled customer inquiries and complaints with professionalism and patience.
  • Partnered with store leadership team to learn and understand management processes and reports.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.

Comptroller

DG Bar Ranch farming and Dairy
Hanford
05.1988 - 07.1994
  • Monitored accounting, payroll and financial reporting activities.
  • Performed other duties as assigned.
  • Developed and implemented financial strategies to maximize profits and reduce costs.
  • Developed and implemented internal control procedures to ensure accuracy of financial information.

Agricultural Consultant

Self-employeed
Fresno
01.1985 - 02.1990
  • Conducted field visits to evaluate existing farming operations and identify areas of improvement.
  • Performed financial analysis on farms including budgeting, forecasting cash flow needs and evaluating investments.
  • Reviewed government policies related to agriculture and provided feedback when necessary.
  • Provided technical assistance in applying for grants related to farm projects.

Education

Associate of Science - Addiction Counseling

Maricopa Community Colleges, Rio Salado Community College
Tempe, AZ
06-2015

Skills

  • Customer service
  • Conflict resolution
  • Time management
  • Operational compliance
  • Team building
  • Sales optimization
  • Effective communication
  • Problem solving
  • Analytical skills

Affiliations

  • i enjoy music and dancing
  • Assist elderly in the Senior Community where i live
  • Gardening
  • House Renovation

Accomplishments

  • Distinguished High Honors diploma
  • Phi Theta Kappa Alumni

Certification

  • Serve Safe Manager ertificate

Work Ethics and Professionalism

I come from a family of workers inherently driven to always give 110% in whatever assignment i am tasked with. I am extremely customer aware and able to fix most issues without much effort> Lastly, I am very professional on the phone with customers or business allies.

References

References available upon request.

Timeline

Restaurant Shift Manager & Waitrress

JMichaels Diner
12.2013 - 12.2024

Lead Key Holder/Restaurant Server

Dennys Diner
06.2004 - 12.2013

Comptroller

DG Bar Ranch farming and Dairy
05.1988 - 07.1994

Agricultural Consultant

Self-employeed
01.1985 - 02.1990

Associate of Science - Addiction Counseling

Maricopa Community Colleges, Rio Salado Community College

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Roberta (Robbi) Goodwin