Summary
Overview
Work History
Education
Skills
Timeline
Generic

Roberto C. Licea

Waddell

Summary

Professional operations leader with proven track record in optimizing regional processes and driving efficiency. Skilled in strategic planning, logistics management, and resource allocation. Strong focus on team collaboration and adaptability, ensuring seamless operations and consistent achievement of targets. Reliable, results-driven, and adept at navigating dynamic environments.

Overview

19
19
years of professional experience

Work History

Operations Manager

NFI Industries
05.2025 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Analyzed and reported on key performance metrics to senior management.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Increased profit by streamlining operations.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
  • Implemented quality control systems to boost overall product consistency and reliability.
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Operations Manager

Pinnacle Workforce Logistics \ Capstone Logistics
07.2012 - 05.2024
  • Successfully managed all aspects of a distribution division, including operations and administration, with over 18 years of experience. Created budgets for operational units while maintaining full P&L responsibility and consistently meeting or exceeding gross profit targets. Conducted training sessions for associates on WMS systems, supervision, management, inventory control, forklift operation, and shipping and receiving. Certified as a Train-the-Trainer for all Material Handling Equipment (MHE).
  • Transitioned over 3 million square feet of product to new facilities without interrupting operations and increased productivity through effective layout design. Developed labor tracking and planning tools, as well as associate incentive programs. Designed facility layouts for various clients to maximize space and ensure optimal slotting for SKUs based on velocity, unit counts, and picking profile types. Successfully opened six distribution facilities handling a diverse range of products, including food, retail items, paper, electronics, and chemicals. Proficient in WMS and Microsoft Office.
  • Responsible for estimating and reporting to the team on progress in meeting established deadlines for assignments, projects, and tasks. Assigned work assignments, projects, and significant issues to team members while setting deadlines for completion. Assisted in protecting information stored, processed, and communicated through online databases. Performed routine property management duties and maintained accountability for property management.
  • Investigated complaints and leads related to warehouse thefts. Maintained and developed positive business relationships with key customer personnel. Monitored and directed safety processes to ensure a safe environment for all facility employees. Specialties include 3PL management and startup operations.

Area Manager

Wall design Inc. \ Newport Beach, CA
01.2007 - 12.2011
  • Responsible for the supervision of 60-80 men who were placed on 30-40 different projects and locations at any given time.
  • Participated in Payroll and HR duties, including, but not limited to: reviewing employee attendance, performance, and conduct; scheduling, disciplinary actions, preparations for payroll, etc.
  • Managed project budgets, paying close attention to the cost of supplies and man-hours.
  • Acted as primary liaison for the company, handling all questions and concerns to ensure the satisfaction of each client.
  • In charge of quality control, making daily visits to each project site to maintain results of high quality that are pleasing to the clients, as well as a healthy, enjoyable work environment for employees.
  • Kept record of inventory and directly connected with vendors to provide a constant supply of materials needed.
  • (949) 251-9959

Education

High School Diploma - General Courses

Continental Academia
Kennewick, WA
01.2004

Skills

  • Received special training in the following areas:
  • Management Training, Roadlink University
  • Management Training, Fred Pryor Seminars
  • Basic CPR and emergency procedures/precautions
  • OSHA regulations, operations and standards
  • Certified Industrial Trainer
  • Special skills also include:
  • Bilingual (English and Spanish)
  • HIPAA sensitive
  • Knowledgeable of both office equipment and heavy machinery
  • Experienced in warehouse strategies
  • Computer literate
  • Proficient in Microsoft Word, Excel, PowerPoint, Outlook, and QuickBooks
  • Diligent to details, organization and time management
  • Excellent customer service skills, phone etiquette and correspondences
  • Operations management

Timeline

Operations Manager

NFI Industries
05.2025 - Current

Operations Manager

Pinnacle Workforce Logistics \ Capstone Logistics
07.2012 - 05.2024

Area Manager

Wall design Inc. \ Newport Beach, CA
01.2007 - 12.2011

High School Diploma - General Courses

Continental Academia

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Roberto C. Licea