Roberto Villarreal
Tucson
Summary
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager on Duty
Baggin's Gourmet Sandwiches
08.2024 - Current
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Trained and mentored staff on customer service best practices and operational efficiency.
- Managed scheduling and staffing to optimize workforce productivity during peak hours.
- Resolved customer complaints effectively, enhancing overall guest satisfaction levels.
Private Care Provider
Private Client
04.2022 - 04.2024
- Provided personalized care and support to clients, enhancing daily living activities and overall well-being.
- Developed tailored care plans in collaboration with healthcare professionals to meet individual client needs.
- Monitored client health status, documenting changes and communicating effectively with family members and medical staff.
- Assisted clients with mobility and personal hygiene tasks, ensuring safety and dignity at all times.
Server
Black Bear Diner
07.2022 - 09.2022
- Ensuring customer satisfaction with every order
- Maintaining my work station
- Assisting coworkers with any duty needed
Supervisor
Russo's New York Pizzeria
01.2021 - 01.2022
- Opening and Closing restaurant weekly
- Ensuring 3rd Party/Mobile Services worked without interruption
- Managing all positions in the event of callout
- Scheduling employees for the week
Shift Supervisor
Club Demonstration Services
10.2020 - 01.2021
- Supervise and ensure shifts start without any delay
- Monitoring employees on shift to make sure they're doing their job properly
- Prepare for the next work day and make notes of any absences/issues
Server/Bartender
Schlitterbahn Beach Waterpark and Resort
02.2018 - 09.2018
- Opening and preparing the restaurant/bar for customers
- Serving customers as well as taking phone orders for room service
- Dealing with customer complaints concerning their dining experience and the resort
Admissions Officer
Schlitterbahn
04.2016 - 09.2016
- Sort, count, and wrap currency and coins.
- Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.
- Compute and record totals of transactions.
Cashier
Whataburger
06.2014 - 04.2016
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
- Assist customers by providing information and resolving their complaints.
- Greet customers entering establishments.
- Sort, count, and wrap currency and coins.
Education
High School Diploma - Was involved
JAMES PACE HIGH SCHOOL
Brownsville, TX06.2016
Skills
- Cashiering
- Cleaning Experience
- Commercial Cleaning
- Food Service
- Kitchen Experience
- Sales Experience (1 year)
- POS
- Food Safety
- Serving Experience
- Customer Service (3 years)
- Telecommunication (2 years)
- Microsoft Office (2 years)
- Computer Skills (Less than 1 year)
- Shift Management
- Cash Handling
- Restaurant Experience
- Bartending
- Customer service
- Cash handling
- Cash register
- Shift management
Certification
- TABC Certified
- Bartender License
- Food Handler Certification
Languages
Spanish - Fluent
Timeline
Manager on Duty
Baggin's Gourmet Sandwiches
08.2024 - Current
Server
Black Bear Diner
07.2022 - 09.2022
Private Care Provider
Private Client
04.2022 - 04.2024
Supervisor
Russo's New York Pizzeria
01.2021 - 01.2022
Shift Supervisor
Club Demonstration Services
10.2020 - 01.2021
Server/Bartender
Schlitterbahn Beach Waterpark and Resort
02.2018 - 09.2018
Admissions Officer
Schlitterbahn
04.2016 - 09.2016
Cashier
Whataburger
06.2014 - 04.2016
High School Diploma - Was involved
JAMES PACE HIGH SCHOOL
Additional Information
- Bilingual
- People Person
- 2773 Meadow Brook Drive
- Brownsville, TX, 78526
- Phone: 956-246-7468
- Email: robertovillarreal141@gmail.com