Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Associate Customer Success Manager
Swoogo Inc.
08.2022 - Current
Assisted customers with onboarding and product setup to foster successful adoption and usage.
Created customer support strategies to increase customer retention.
Collected customer feedback/feature suggestions and worked to prioritize them with Product/Engineering teams
Monitored customer progress and addressed customer inquiries with timely and accurate updates.
Conducted periodic user training sessions to support customer understanding and product feature utilization.
Skilled at working independently and collaboratively in team environment.
Senior Customer Support Specialist
Swoogo Inc.
01.2022 - 09.2022
Handled escalated customer issues and advised on event best practices and creative strategies
Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Offered advice and assistance to customers, paying attention to special needs or wants.
Participated in team meetings and training sessions to stay informed about product updates and changes.
Customer Support Specialist
Swoogo Inc.
01.2021 - 01.2022
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Responded to customer emails and hosted face to face video calls to answer questions about products and services.
Multitasked to handle diverse customer needs in high-volume setting, prioritizing tasks to keep up with challenging deadlines.
Customer Success Manager
GiveSmart, Inc
09.2018 - 01.2020
Develops and maintains customer relationships for all local events.
Assists the national account team with Leukemia and Lymphoma Society events.
Instills confidence and credibility with customers throughout the entire event planning process to promote retention and customer loyalty.
Maintains daily Salesforce data entry to achieve accurate customer metrics.
Demonstrates best practices to ensure successful implementation of events.
Manages the customer service team at events and operates the digital auction software.
Works closely with customers to ensure understanding of the technology being used.
Event Market Manager
GiveSmart, Inc
10.2016 - 09.2018
Manages a team of event specialists in Arizona and Texas to assist with hiring, training, and coaching new staff members.
Oversees the distribution and maintenance of equipment to be used at events.
Assists with company's special project to develop/revamp the current staffing process.
Barista
BaristaStarbucks, Inc
02.2013 - 12.2016
Prepares quality beverages and food products consistently by adhering to all recipe and presentation standards.
Maintains a calm demeanor during periods of high volume or highly stressful/unusual situations.
Follows company operational policies and procedures, including those for cash handling, safety and security.
Maintains a clean and organized workspace so other employees can locate products/resources as needed.
Volunteer Coordinator
Penzone for Sheriff
05.2016 - 11.2016
Managed a team of six (6) interns and coordinated all field operations (e.g.
Canvassing, sign distribution, and phone banks.
Event Specialist
GiveSmart, Inc
09.2012 - 10.2016
Manages the customer service team at events.
Demonstrates best practices to ensure successful implementation of events.
Maintains quality customer service even under high volume and highly stressful situations.
Operates the digital auction software used at events.
Serves a pivotal role in the company's expansion into the Texas market through the coordination of events and recruitment/development of event staff.