ROBERT TYLER PIGFORD
Tempe,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Associate Customer Success Manager
Swoogo Inc.
08.2022 - Current
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Created customer support strategies to increase customer retention.
- Collected customer feedback/feature suggestions and worked to prioritize them with Product/Engineering teams
- Monitored customer progress and addressed customer inquiries with timely and accurate updates.
- Conducted periodic user training sessions to support customer understanding and product feature utilization.
- Skilled at working independently and collaboratively in team environment.
Senior Customer Support Specialist
Swoogo Inc.
01.2022 - 09.2022
- Handled escalated customer issues and advised on event best practices and creative strategies
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Customer Support Specialist
Swoogo Inc.
01.2021 - 01.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer emails and hosted face to face video calls to answer questions about products and services.
- Multitasked to handle diverse customer needs in high-volume setting, prioritizing tasks to keep up with challenging deadlines.
Customer Success Manager
GiveSmart, Inc
09.2018 - 01.2020
- Develops and maintains customer relationships for all local events.
- Assists the national account team with Leukemia and Lymphoma Society events.
- Instills confidence and credibility with customers throughout the entire event planning process to promote retention and customer loyalty.
- Maintains daily Salesforce data entry to achieve accurate customer metrics.
- Demonstrates best practices to ensure successful implementation of events.
- Manages the customer service team at events and operates the digital auction software.
- Works closely with customers to ensure understanding of the technology being used.
Event Market Manager
GiveSmart, Inc
10.2016 - 09.2018
- Manages a team of event specialists in Arizona and Texas to assist with hiring, training, and coaching new staff members.
- Oversees the distribution and maintenance of equipment to be used at events.
- Assists with company's special project to develop/revamp the current staffing process.
Barista
BaristaStarbucks, Inc
02.2013 - 12.2016
- Prepares quality beverages and food products consistently by adhering to all recipe and presentation standards.
- Maintains a calm demeanor during periods of high volume or highly stressful/unusual situations.
- Follows company operational policies and procedures, including those for cash handling, safety and security.
- Maintains a clean and organized workspace so other employees can locate products/resources as needed.
Volunteer Coordinator
Penzone for Sheriff
05.2016 - 11.2016
- Managed a team of six (6) interns and coordinated all field operations (e.g.
- Canvassing, sign distribution, and phone banks.
Event Specialist
GiveSmart, Inc
09.2012 - 10.2016
- Manages the customer service team at events.
- Demonstrates best practices to ensure successful implementation of events.
- Maintains quality customer service even under high volume and highly stressful situations.
- Operates the digital auction software used at events.
- Serves a pivotal role in the company's expansion into the Texas market through the coordination of events and recruitment/development of event staff.
Education
BA - Political Science
Arizona State University
01.2019
Skills
- Troubleshooting
- Customer Training
- Learning new technologies
- Event planning & management
- Excellent customer service/engagement
- Staff development & training
Timeline
Associate Customer Success Manager
Swoogo Inc.
08.2022 - Current
Senior Customer Support Specialist
Swoogo Inc.
01.2022 - 09.2022
Customer Support Specialist
Swoogo Inc.
01.2021 - 01.2022
Customer Success Manager
GiveSmart, Inc
09.2018 - 01.2020
Event Market Manager
GiveSmart, Inc
10.2016 - 09.2018
Volunteer Coordinator
Penzone for Sheriff
05.2016 - 11.2016
Barista
BaristaStarbucks, Inc
02.2013 - 12.2016
Event Specialist
GiveSmart, Inc
09.2012 - 10.2016
BA - Political Science
Arizona State University
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