Summary
Overview
Work History
Education
Skills
Timeline
Generic

ROBERT TYLER PIGFORD

Tempe,AZ

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Associate Customer Success Manager

Swoogo Inc.
08.2022 - Current
  • Assisted customers with onboarding and product setup to foster successful adoption and usage.
  • Created customer support strategies to increase customer retention.
  • Collected customer feedback/feature suggestions and worked to prioritize them with Product/Engineering teams
  • Monitored customer progress and addressed customer inquiries with timely and accurate updates.
  • Conducted periodic user training sessions to support customer understanding and product feature utilization.
  • Skilled at working independently and collaboratively in team environment.

Senior Customer Support Specialist

Swoogo Inc.
01.2022 - 09.2022
    • Handled escalated customer issues and advised on event best practices and creative strategies
    • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
    • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
    • Offered advice and assistance to customers, paying attention to special needs or wants.
    • Participated in team meetings and training sessions to stay informed about product updates and changes.

Customer Support Specialist

Swoogo Inc.
01.2021 - 01.2022
    • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
    • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
    • Responded to customer emails and hosted face to face video calls to answer questions about products and services.
    • Multitasked to handle diverse customer needs in high-volume setting, prioritizing tasks to keep up with challenging deadlines.

Customer Success Manager

GiveSmart, Inc
09.2018 - 01.2020
  • Develops and maintains customer relationships for all local events.
  • Assists the national account team with Leukemia and Lymphoma Society events.
  • Instills confidence and credibility with customers throughout the entire event planning process to promote retention and customer loyalty.
  • Maintains daily Salesforce data entry to achieve accurate customer metrics.
  • Demonstrates best practices to ensure successful implementation of events.
  • Manages the customer service team at events and operates the digital auction software.
  • Works closely with customers to ensure understanding of the technology being used.

Event Market Manager

GiveSmart, Inc
10.2016 - 09.2018
  • Manages a team of event specialists in Arizona and Texas to assist with hiring, training, and coaching new staff members.
  • Oversees the distribution and maintenance of equipment to be used at events.
  • Assists with company's special project to develop/revamp the current staffing process.

Barista

BaristaStarbucks, Inc
02.2013 - 12.2016
  • Prepares quality beverages and food products consistently by adhering to all recipe and presentation standards.
  • Maintains a calm demeanor during periods of high volume or highly stressful/unusual situations.
  • Follows company operational policies and procedures, including those for cash handling, safety and security.
  • Maintains a clean and organized workspace so other employees can locate products/resources as needed.

Volunteer Coordinator

Penzone for Sheriff
05.2016 - 11.2016
  • Managed a team of six (6) interns and coordinated all field operations (e.g.
  • Canvassing, sign distribution, and phone banks.

Event Specialist

GiveSmart, Inc
09.2012 - 10.2016
  • Manages the customer service team at events.
  • Demonstrates best practices to ensure successful implementation of events.
  • Maintains quality customer service even under high volume and highly stressful situations.
  • Operates the digital auction software used at events.
  • Serves a pivotal role in the company's expansion into the Texas market through the coordination of events and recruitment/development of event staff.

Education

BA - Political Science

Arizona State University
01.2019

Skills

  • Troubleshooting
  • Customer Training
  • Learning new technologies
  • Event planning & management
  • Excellent customer service/engagement
  • Staff development & training

Timeline

Associate Customer Success Manager

Swoogo Inc.
08.2022 - Current

Senior Customer Support Specialist

Swoogo Inc.
01.2022 - 09.2022

Customer Support Specialist

Swoogo Inc.
01.2021 - 01.2022

Customer Success Manager

GiveSmart, Inc
09.2018 - 01.2020

Event Market Manager

GiveSmart, Inc
10.2016 - 09.2018

Volunteer Coordinator

Penzone for Sheriff
05.2016 - 11.2016

Barista

BaristaStarbucks, Inc
02.2013 - 12.2016

Event Specialist

GiveSmart, Inc
09.2012 - 10.2016

BA - Political Science

Arizona State University
ROBERT TYLER PIGFORD