Rob Griffeth
Sierra Vista
Summary
Analyst with expertise in designing and implementing IT infrastructure solutions, specializing in cloud and hybrid environments. Proficient in automating server setups and improving documentation practices to enhance operational efficiency. Focused on mentoring junior engineers and fostering cross-functional collaboration to boost project delivery and system reliability.
Overview
17
17
years of professional experience
Work History
SYSTEM ENGINEER
Integrated Axis
Greater Tucson Area
01.2020 - 01.2025
- Design and deploy local, cloud and hybrid backup solutions for small business up to enterprise clients.
- Designed and configured servers, desktops, and laptops, covering Active Directory, MS Exchange, SBS, VMware ESXi, Hyper-V, backup and recovery solutions, and network management.
- Analyze design, modify and support server systems and subsystems.
- Set up virtual environments VMware ESXi and hosted systems for clients with IAG hosted system.
- Extend primary support for Active Directory, MS Exchange and systems.
- Coordinated with Administrative Project Manager to schedule deployment of workstations, servers, and laptops, ensuring timely delivery to clients.
- Updated any documentation templates utilized to ensure new technologies, operating systems and equipment.
- Supported client operations outside of regular business hours.
- Configured StorageCraft ShadowProtect and ImageManager for clients.
- Facilitated issue escalation to Remote Support, Onsite Support, and other teams.
- Configured and assisted in deployment of Ctera storage devices.
- Configured and assisted in deployment of Synology storage devices.
- Troubleshot backup and storage issues as necessary.
- Delivered reports on backup activities as directed.
- Controlled key distribution to enhance backup strategy security.
- Supported sales process for new or existing customers by providing technical assistance.
- Oversaw the tasks of the Backup and Disaster Recovery Technician.
- Provided training and mentorship to the Backup and Disaster Recovery Technician.
- Executed disaster recovery operations.
- Executed data restoration.
- Provided training sessions to IAG team members on modern technologies.
- Audited network and system logs to identify recurring failure points, then introduced targeted remediation plans that produced noticeable reductions in incident recurrence.
- Designed and implemented automated provisioning scripts to accelerate server deployments, reducing manual setup steps and enabling faster client onboarding with consistent configurations.
- Partnered with cross-functional teams to align infrastructure changes with project timelines, enabling smoother rollouts and minimizing disruption to client operations.
- Led capacity-planning reviews to anticipate resource constraints and adjust infrastructure plans, delivering steady performance under growing workload demands.
- Created and maintained runbooks and configuration records for critical systems, enhancing troubleshooting accuracy and reducing resolution times.
- Coached junior engineers through complex migrations and post-deployment issues, building team capability and ensuring reliable handoffs to support staff.
CLOUD SOFTWARE ENGINEER
Mural Consulting
Greater Tucson Area
01.2017 - 01.2019
SOLUTIONS ARCHITECT
Support.com
01.2015 - 01.2016
- Advised clients on architecture decisions and trade-offs, aligning solutions with operational constraints to ensure reliable, maintainable systems.
- Managed implementation projects, assisting with deployment and leveraging specialist knowledge of custom system integration.
- Developed and assisted in the coding of sound technical solutions, with constant vigilance in Data and Network Security/Integrity.
- Orchestrated cross-functional handoffs during implementations, accelerating timelines and enhancing deployment efficiency.
- Diagnosed complex system issues using layered testing and log analysis, pinpointing root causes and guiding targeted remediation efforts for stability gains.
- Documented deployment procedures and configuration baselines, ensuring repeatable rollouts and compliance with security requirements.
- Provided hands-on escalation support during critical incidents, coordinating fixes and communicating status to stakeholders to restore service and minimize disruption.
- Acted as primary technical expert for customer support during solution deployments.
SYSTEMS ENGINEER
Ascension Health
Greater Tucson Area
01.2012 - 01.2014
- Provided engineering support for systems and services in a cloud infrastructure environment.
- Provided operational support for Software as a Service (SaaS) and Infrastructure as a Service (IaaS) cloud service development, troubleshooting, and service health management.
- Diagnosed complex production incidents using log correlation and root-cause analysis, restoring services and reducing recurrence through targeted fixes.
- Implemented monitoring and alerting enhancements to shorten detection-to-resolution time, yielding noticeable improvements in service uptime and customer experience.
- Mentored junior engineers on cloud best practices and troubleshooting techniques, boosting team capability and reducing escalations.
- Managed vendor relationships for hardware and software procurement, ensuring timely delivery and adherence to technical requirements for successful deployment.
- Interacted directly with customers (both internal and external) as a lead point of contact to ensure continuity and customer satisfaction.
- Executed the successful Active Directory migration of over 3000 end-user workstations, mobile devices, and applications in the Carondelet Medical Group.
NMCI SITE DATA ANALYST
Real-Time Solutions
Marine Corps Recruit Depot Parris Island
01.2008 - 01.2011
- Executed collection, interpretation, and formatting of legacy data for the 6th Marine Corps District, USMC, to prepare for NMCI cutover.
- Spearheaded site-wide data mapping for NMCI integration, establishing migration pathways that streamlined system transitions and reduced configuration conflicts.
- Conducted data gathering on information systems, applications, and users at around 55 locations from the 6th Marine Corps District Headquarters.
- Utilized the obtained data to configure and populate Active Directory in Windows 2000 Server, create user accounts, and set up applications and systems essential for mission success.
- Analyzed disparate legacy system inventories to identify compatibility gaps, enabling targeted remediation plans that supported seamless Active Directory rollouts.
- Orchestrated verification checks and follow-up audits post-migration to confirm account provisioning and system accessibility, delivering measurable improvements in user readiness.
- Managed escalation of complex technical incidents, coordinating vendor and internal teams to restore critical services and minimize disruption to care delivery.
- Provided hands-on mentoring and technical training to junior engineers, boosting team capability and accelerating resolution times during peak demand.
Education
Professional Certificate - Applied AI and Data Science
Massachusetts Institute of Technology
Cambridge, MA10-2026
Professional Certificate - Data Science And Machine Learning
Massachusetts Institute of Technology
Cambridge, MA02-2026
Professional Certificate - Azure Machine Learning
Microsoft
01-2026
Associate of Applied Science -
Community College of The Air Force
01-1999
Associate of Science - Business Administration and Management
Georgia Southern University
Statesboro, GA01-1997
Skills
- System engineering
- Server and application support
- Cloud computing services
- Virtualization technologies
- Operating systems expertise
- Documentation
- Project management
- IT management
- Data analysis
- Big data analytics
- Machine learning
- Deep learning
- Reinforcement learning
- Scikit-learn expertise
- Feature engineering
- Statistical forecasting
- Business forecasting
- Python programming skills
- Data preprocessing
- Data synthesis
- Unstructured data handling
- Mathematical modeling
- Risk assessment strategies
- Complex problem-solving
- Problem solving and collaboration
- Analytical skills development
- Google Cloud Platform knowledge
- Microsoft Azure proficiency
- Google Cloud Platform knowledge
Websites
Timeline
SYSTEM ENGINEER
Integrated Axis
01.2020 - 01.2025
CLOUD SOFTWARE ENGINEER
Mural Consulting
01.2017 - 01.2019
SOLUTIONS ARCHITECT
Support.com
01.2015 - 01.2016
SYSTEMS ENGINEER
Ascension Health
01.2012 - 01.2014
NMCI SITE DATA ANALYST
Real-Time Solutions
01.2008 - 01.2011
Professional Certificate - Applied AI and Data Science
Massachusetts Institute of Technology
Professional Certificate - Data Science And Machine Learning
Massachusetts Institute of Technology
Professional Certificate - Azure Machine Learning
Microsoft
Associate of Applied Science -
Community College of The Air Force
Associate of Science - Business Administration and Management
Georgia Southern University