Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Robin Letofsky

Apache Junction

Summary

Enthusiastic, self-motivated, and reliable professional with over 15 years of leadership experience in the retail industry. Adept at working in team environments and independently, with a proven ability to thrive under pressure and meet strict deadlines. Possessing over 3 years of experience as a Registered Behavioral Technician in applied behavior analysis (ABA), I have a strong background in applied behavior analysis and behavioral intervention strategies. Known for fostering positive outcomes through collaboration, adaptability, and effective communication. Skilled in data collection, behavior plan implementation, and supporting clients' developmental goals. My reliability and results-driven approach make me an asset in dynamic environments. With hands-on experience in my area of expertise, I have strong problem-solving skills and a proactive approach to new tasks. Recognized for adaptability, creativity, and a results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Registered Behavioral Technician (RBT)

Hopebridge
11.2021 - Current
  • Completed RBT Exam successfully after starting employment in November.
  • Promoted children's growth by incorporating techniques encouraging self-reliance in activities like toileting and dressing.
  • Facilitated an environment that supports social and emotional development for clients.
  • RBT Level 4 Mentor with extensive experience.
  • Trained and mentored new registered behavioral technicians on ABA principles and best practices.

Shift Leader

Walgreens
04.2004 - 10.2021
  • Began as photo manager, promoted to shift leader within 18 months.
  • Dedicated more than 14 years to employment at a single location in North Wales, PA prior to transitioning back to AZ.
  • Completed almost two years at Chandler store before relocating to a nearer branch.
  • Supervised all inventory operations within the Mesa store, including front end and pharmacy, over a span of almost two years.

Sales Associate

National Auto Parts
05.2002 - 03.2004
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.

Sales Associate

Walgreens
07.2001 - 04.2002
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Education

High school diploma -

Buxmont Academy
Lansdale, PA
06.2001

Skills

  • Cashiering
  • Retail Sales
  • Behavioral Health
  • Customer service
  • Pharmacy technician experience
  • Behavioral Therapy
  • Upselling
  • Phone etiquette
  • Management
  • Data Entry
  • Cash Handling
  • Time management
  • Autism Experience
  • POS
  • Shift Management
  • Assistant Manager Experience
  • Merchandising
  • Experience with Children
  • Applied Behavior Analysis
  • Typing
  • Food Service
  • Communication Skills
  • Computer skills
  • Pricing
  • Microsoft Word
  • Telemarketing

Certification

  • RBT Certification, 06/01/27
  • Level One Fingerprint Clearance Card, 06/01/27

Timeline

Registered Behavioral Technician (RBT)

Hopebridge
11.2021 - Current

Shift Leader

Walgreens
04.2004 - 10.2021

Sales Associate

National Auto Parts
05.2002 - 03.2004

Sales Associate

Walgreens
07.2001 - 04.2002

High school diploma -

Buxmont Academy

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Robin Letofsky