Robin Macy
Phoenix
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, and sales abilities to support and drive substantial growth.
Experienced professional with a strong background in the luxury retail sector, including compliance monitoring and operational efficiency within commercial and residential construction sectors. Demonstrated ability to collaborate with cross-functional teams. Proven track record in managing client relationships, particularly with Spanish-speaking clients/employees. Skilled in analyzing market trends and financial data to inform business strategies and optimize resource allocation with excellent communication.
Overview
22
22
years of professional experience
Work History
Compliance Specialist
Alliance Trade Services
Phoenix
05.2025 - 02.2026
- Commercial / Residential new construction/service (back-flow compliance).
- Safety / Orientation
- SAMS, SPUR portals- meeting all city requirements and licensing.
- SOP guidelines
- Collaboration with accounts payable and receivable.
- Handled all Spanish speaking employees and clients.
- Monitored industry regulations and trends, proactively adjusting internal policies to maintain compliance and mitigate potential risks.
- Facilitated compliance reporting, ensuring accurate documentation of internal procedures and adherence to regulatory standards.
- Maintained accurate records of all activities related to compliance monitoring.
- Assisted in developing strategies for improving overall compliance performance.
- Performed risk assessments to identify areas of non-compliance and potential risks.
- Checked records for required signatures by closely reviewing documents.
- Provided support to department by assisting with special assignments and projects.
- Created processes and systems for ensuring ongoing compliance with relevant rules and regulations.
- Responded promptly to inquiries from government agencies regarding regulatory issues.
- Investigated complaints related to the violation of standards or regulations.
- Reviewed and updated existing compliance policies and procedures.
- Advised staff and customers through audits and remedy compliance issues.
- Interpreted legal documents such as contracts, leases, operating agreements.
- Ensured that all departmental processes comply with applicable laws and regulations.
- Led compliance initiatives by mentoring junior staff, fostering a culture of accountability and regulatory awareness across the organization.
- Developed and implemented compliance strategies that ensured adherence to regulatory requirements and reduced risk exposure.
Business Development Manager-Freelance
Luxury Retail Sector
Phoenix
10.2021 - 05.2025
- Developed strategic marketing initiatives to enhance brand visibility and customer engagement.
- Managed company domestic/international channels, leading to +42.2% projection yearly increase in customers and overall product sales.
- Communicated with marketing and corporate team on a regular basis via daily emails, weekly phone conversations, and quarterly meetings / including daily video of product placement.
- Focus: KPI, DPT, UPT, ROI
- Handled all Spanish speaking clients.
- Led cross-functional teams to optimize operational efficiency, resulting in improved service delivery and client satisfaction.
- Analyzed market trends and consumer insights to inform product development and enhance competitive positioning.
- Fostered strong relationships with high-net-worth clients, ensuring tailored experiences that increased brand loyalty and retention.
- Implemented training programs for staff, enhancing product knowledge and sales techniques, which elevated overall team performance.
- Collaborated with marketing teams to launch targeted campaigns, successfully increasing foot traffic and sales in key locations.
- Managed budgets and financial forecasts, ensuring resource allocation aligned with strategic business objectives and growth initiatives.
- Identified potential clients and built relationships.
- Maintained a database of existing customers and prospective leads.
- Determined business development opportunities and implemented effective strategy for client acquisition.
- Participated in weekly meetings with executive leadership team members to discuss progress toward goals.
- SWOT Analysis
- Developed short-term and long-term vision and strategy to achieve targeted sales objectives.
- Provided training to sales staff on effective communication techniques when dealing with clients.
- Implemented CRM strategies to improve customer engagement and retention.
- Conducted research on industry trends, competitor activities, and customer needs.
- Instilled a positive work environment.
- Identified and pursued upselling and cross-selling opportunities within the existing client base.
- Facilitated training and development programs for sales and business development teams.
- Managed budgets and resources efficiently to maximize return on investment.
- Spearheaded market research initiatives to identify new business opportunities and areas for expansion.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Coached, developed and motivated team to achieve revenue goals.
- Led cross-functional teams to drive project completion and ensure alignment with strategic goals and compliance.
- Developed and executed strategic partnerships that enhanced brand visibility and drove customer engagement in luxury markets.
Director of Operations
R.A., Inc.
New York
07.2004 - 08.2023
- Led operational strategics to enhance customer experience.
- Led two sales teams: 1st team-$1.1m+ annual sales per employee (14 employees) / 2nd team- 50+ retail sales associates with average $500,000+ annual sales.
- Exceeding KPI, DPT, UPT, ROI, qualitive and quantitative targets.
- Coordinated logistics and supply chain activities, reducing delays and improving service delivery to clients.
- Collaborate effectively with contractors/vendors-domestic/international.
- Staff training and development/ delegate tasks clearly.
- Operations and compliance - Demonstrate ethical conduct.
- Analyze data-quantitative and qualitative.
- Licensing agreements.
- Business development / media exposure / contract negotiation / procurement.
- Luxury Retail.
- Compliance.
Business Development - International Division
Tiffany & Co.
New York
05.2004 - 04.2007
- Prepared retail reports for all Tiffany & Co. International stores-including potential new collaborations.
- Handled all filings/compliance for new retail store openings internationally, client acquisitions, enhancing Tiffany & Co. experience and private event planning.
- Team focused, high performance, multi-time zones, luxury retail.
- Maintained confidential and compliance information.
- Mentored junior team members, fostering professional development and improving overall team performance within the international division.
- Coordinated global product launches, ensuring alignment with regional marketing strategies and maximizing customer engagement opportunities.
Education
NOTARY -
OKLAND Safety Training -
BUSINESS ADMINISTRATION -
Arizona State University
INTERNATIONAL BUSINESS -
Berkeley College
Skills
- Compliance guidelines
- Ethical conduct
- Time management
- Planning and organizing events
- Written/verbal communication
- Presentations
- Contract negotiation
- Client development
- Flexible-Quick thinker
- Adaptability-Problem solving
- Confidentiality
- Word
- Excel
- Outlook
- OneDrive
- PowerPoint
- Service Titan
- SAMS
- SPUR
- Portals
- Compliance monitoring
- Risk assessment
- Regulatory reporting
- SOP implementation
Languages
English - Fluent
Spanish- Fluent
Websites
Work Authorization
Authorized to work in the U.S.A.
Timeline
Compliance Specialist
Alliance Trade Services
05.2025 - 02.2026
Business Development Manager-Freelance
Luxury Retail Sector
10.2021 - 05.2025
Director of Operations
R.A., Inc.
07.2004 - 08.2023
Business Development - International Division
Tiffany & Co.
05.2004 - 04.2007
NOTARY -
OKLAND Safety Training -
BUSINESS ADMINISTRATION -
Arizona State University
INTERNATIONAL BUSINESS -
Berkeley College