ROBIN STANFIELD
Laveen
Summary
Personable and analytical with a track record of exceeding expectations with strong foundation in business principles and data-driven decision making. Proficient in market research and data analysis, leveraging tools such as Excel to derive actionable insights. Capable of driving process improvements and supporting strategic initiatives for organizational growth.
Overview
14
14
years of professional experience
Work History
ASSOCIATE BUSINESS ANALYST
American Express
07.2022 - Current
- Responsible for the network certification of new and existing American Express Issuers and Acquirers to be able to transact on the American Express Global Network.
- Participated in regular training sessions and workshops to stay updated on industry best practices and emerging technologies relevant to American Express Global Network.
- Worked one-on-one with cross functional teams to improve the American Express onboarding E2E process.
- Managed certification projects to a seamless implementation using Agile methodology.
- Perform root cause analysis and presented findings in a clear and concise manner, allowing stakeholders to make informed decisions without unnecessary delays.
- Regularly facilitated trouble shooting calls to assist stakeholders with data configuration.
- Increased test case validation from 2023-2024 by 50%
- Successfully certified 26 new acquirers in 2024 increasing regional revenue by 60%.
BUSINESS ANALYST
MUFG Union Bank
01.2020 - 07.2022
- Facilitate and attend monthly review calls with key stakeholders to identify key data elements that show consistent and or persistent fails
- Act as a liaison between Key Stakeholders and Quality Assurance to identify any areas of concern as it relates to bank regulatory standards.
- Identify areas of risk and perform root cause analysis on identified findings and provided solutions to impacted business partners
- Perform data validation on control reports, procedures, and processes to identify gaps and possible areas of risk
- Remediate any risks identified as potential harm to the bank or negative customer impact
- Perform root cause analysis on failed Key Data Elements and report in monthly stakeholder review
- Enter fails that exceed allowable thresholds in JIRA and monitor JIRA entries
BUSINESS ANALYST
JP Morgan Chase Bank
01.2017 - 01.2020
- Facilitate calibration calls and Monthly MBR's to resolve any issues with line of businesses within mortgage default
- Act as a liaison between mortgage default lines of businesses and default quality assurance
- Assist in the design and build of the KROLL credit review process
- Identify areas of risk and perform root cause analysis on identified findings and provided solutions to impacted business partners
- Perform gap analysis on 1099 procedures between different lines of businesses in mortgage default
- Collaborate with testing partners to ensure test strategies align with internal and external requirements
- Perform data validation on control reports, procedures, letters and processes to identify gaps and possible area of risks
- Remediate any risks identified as potential harm to the bank or negative customer impact
- Primary contact for all MHAC second lien modification program related issues
BUSINESS ANALYSIS SENIOR SPECIALIST II
JP Morgan Chase Bank
01.2013 - 01.2017
- Review and decision modification accounts that have reached expiration for returned documents
- Collaborate with internal business partners to send necessary letters and place account holds for customers eligible for modification program
- Reviewed and escalated accounts in multiple stages of pre-approved modification programs to ensure efficient workflow and timely completion of pre-approved modifications
- Reviewed and resolved exception loans for Treasury reporting purposes
- Review loans for MHAC second lien modification program eligibility
- Responsible for compliance with MHAC guidelines
- Collaborated with internal and externals business partners to ensure all second lien modification loans completed received treasury incentives
- Successfully closed out MHAC second lien modification program
SENIOR LOAN PROCESSOR
JP Morgan Chase Bank
01.2012 - 01.2013
- Obtain necessary loan conditions
- Verify income, payoffs, homeowner's insurance, mortgage balance statements, etc
- Work through and resolve vendor issues with customers and vendors
- Input proper loan information into the system for processing
- Handle outbound and inbound calls from customers and vendors
- Responsible for compliance with Fair Lending practices of JPMorgan Chase
FRAUD ANALYST
JP Morgan Chase Bank
01.2011 - 01.2012
- Outbound calls to ensure no fraudulent activity on customer accounts
- Closing accounts due to high risk fraud
- Assisting in taking credit card payments
Education
Associate of Arts - Communications
Maricopa Community Colleges, South Mountain Community College
Phoenix, AZ05-2023
Skills
- Microsoft Excel expertise
- Business process improvement
- Data analysis
- Process mapping
- Stakeholder engagement
- Team collaboration
- Test case scenarios
- Strategic thinking
- Reporting and documentation
- Analytical thinking
- Operations management
- Agile methodologies
Key Qualifications
- Microsoft Office
- Detail Oriented
- Data Analytics
- Microsoft Excel
- Jira Software
- Multitasking
- Procedure Writing
- High oral and written communication skills
- Strong Problem-Solving Skills
- Experience in Business Analysis
- Microsoft PowerPoint
- Project Management
Timeline
ASSOCIATE BUSINESS ANALYST
American Express
07.2022 - Current
BUSINESS ANALYST
MUFG Union Bank
01.2020 - 07.2022
BUSINESS ANALYST
JP Morgan Chase Bank
01.2017 - 01.2020
BUSINESS ANALYSIS SENIOR SPECIALIST II
JP Morgan Chase Bank
01.2013 - 01.2017
SENIOR LOAN PROCESSOR
JP Morgan Chase Bank
01.2012 - 01.2013
FRAUD ANALYST
JP Morgan Chase Bank
01.2011 - 01.2012
Associate of Arts - Communications
Maricopa Community Colleges, South Mountain Community College
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