Robin Swartz
Yelp
Tempe
21
years of professional experience
Resourceful Account Manager experienced in building trust and developing opportunities. Delivered significant customer retention and revenue generation through proactive communication and an in-depth understanding of clients’ objectives, challenges, and priorities. Focused on driving account growth and cross-selling by leveraging data analytics to enhance client relationships.
Work History
Local Client Partner
8 Years- Developed strategic account plans to align client needs with Yelp's offerings.
- Cultivated strong client relationships to enhance partnership satisfaction and retention.
- Analyzed sales data to identify trends and optimize business strategies, resulting in significant revenue growth.
- Strengthened client relationships by consistently delivering tailored solutions and proactive communication.
- Managed a diverse portfolio of clients, ensuring personalized attention and high-quality service delivery.
Customer Satisfaction Specialist
2 Years 3 Months- Resolved customer inquiries through various communication channels, enhancing overall satisfaction and engagement.
- Increased client retention by fostering strong relationships through consistent communication and follow-ups.
- Resolved customer inquiries through effective communication and problem-solving strategies.
- Analyzed customer feedback to identify trends and implement service improvements.
- Developed training materials for new hires, enhancing onboarding efficiency and knowledge retention.
Customer Success Associate
10 Years 2 MonthsEducation
Skills
Innovative solutions
Client onboarding
Enhancing client spending
Relationship management
Increasing client revenue
Timeline
Local Client Partner
Yelp
08.2018 - 08.2026Read More
Customer Satisfaction Specialist
Yelp
04.2016 - 07.2018Read More
Customer Success Associate
O'Reilly Auto Parts
01.2006 - 03.2016Read More
Arizona State University
Read More