ROBYNN SAMUEL
Tucson
Summary
Dynamic customer relations professional with a proven track record in proactive problem-solving and a commitment to enhancing client satisfaction through strong organizational and negotiation skills. Expertise in collaborating with cross-functional teams to drive operational efficiency and implement service improvements. Extensive experience in customer relationship management and first-call resolution as a Senior Client Specialist, contributing to organizational success. Passionate about fostering positive client experiences and building lasting relationships that promote loyalty and growth.
Overview
2026
2026
years of professional experience
Work History
Care Giver
Home Watch Care Givers of Tucson
Tucson, AZ
12.2025 - Current
- Provided compassionate care and support to clients, enhancing daily living activities.
- Assisted clients with personal hygiene, mobility, and meal preparation, ensuring comfort and dignity.
- Maintained accurate documentation of client progress and services delivered for effective communication.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Monitored changes in client conditions and reported concerns promptly to family members or healthcare providers.
- Engaged clients in social activities to promote mental well-being and enhance quality of life.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
Front Desk Customer Care Coordinator
Atria Compana del Rio
Tucson, AZ
12.2024 - Current
- Assisted in developing customer service policies, procedures, and standards of performance.
- Collaborated with other departments to ensure resolution of customer issues in a timely fashion.
- Contributed ideas during team meetings aimed at improving the overall quality of the department's services.
- Monitored daily call volumes and adjusted staffing levels accordingly.
- Partnered with sales team members to increase revenue through cross-selling initiatives.
- Utilized organizational abilities to accurately track customer records and ensure data integrity.
- Actively listened to customers' needs and provided solutions that met their expectations.
- Leveraged problem-solving aptitude to resolve customer complaints efficiently.
- Drafted emails, letters, memos, announcements, newsletters as needed.
- Demonstrated excellent customer service skills by responding to inquiries in a timely and professional manner.
- Established positive relationships with customers by providing exceptional support.
- Developed strong interpersonal and communication skills while interacting with customers via phone, email, and live chat.
- Identified trends in customer complaints or requests for improvement opportunities.
- Provided technical assistance to customers regarding product usage and troubleshooting issues.
- Served as escalation point to resolve high-priority requests or complex investigations.
- Supervised day-to-day operations in customer care department to meet company customer service standards.
- Ensured compliance with company policies when handling customer interactions.
- Referred unresolved customer grievances to designated departments for further investigation.
- Followed up promptly on all unresolved cases from previous shifts.
Senior Client Specialist (HR Department)
Sakura Finetek
Torrance, CA
- Client Service Specialist with a strong skill set in office management, including scheduling meetings, recording minutes, and coordinating business gatherings.
- Proficient in supply and food service ordering, extensive client/vendor correspondence, and efficient handling of USPS/UPS/FedEx mail.
- Adept at prioritizing multiple assignments, invoicing, data entry, and processing purchase requests.
- Experienced in calendaring, answering/re-directing calls, and maintaining accurate timekeeping data.
- Utilized problem solving techniques to identify solutions to complex customer issues.
- Provided technical support related to the use of company products and services when needed.
- Demonstrated strong interpersonal and communication skills while interacting with customers, colleagues and management.
- Evaluated current processes in order to make recommendations for improvement where necessary.
- Built rapport with clients by providing personalized attention during all interactions.
- Collaborated with cross-functional teams to ensure successful product launches and promotional activities.
- Generated comprehensive reports detailing customer feedback, sales performance metrics and other relevant information.
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
- Made appropriate account corrections to resolve customer problems.
- Conferred with customers by telephone or in-person to provide product or service information.
- Referred unresolved customer grievances to designated departments for further investigation.
Administrative Assistant
Southern California Edison
Rosemead, CA
12.2010 - 10.2012
- Diligent expertise in extensive data entry, precise calendaring, and efficient scheduling.
- Proficient in phone management, office meeting coordination, and minute-taking.
- Skilled in supply and service orders, employee scheduling, and organizing business meetings.
Administrative Assistant
UCLA Medical Centre
Los Angeles, CA
12.2009 - 12.2010
- Detail-oriented professional with expertise in medical administration.
- Efficiently schedules daily follow-up appointments, manages patient check-ins and check-outs, and generates authorizations for procedures.
- Proficient in verifying insurance information and updating patient records in Outlook.
- Skilled in super bill preparation for insurance billing services and extensive data input.
- Ensures confidentiality by filing patient information appropriately.
- Organizes business meetings, takes meeting minutes, and excels in calendaring, scheduling, and answering phones.
- Diligently prepares rooms for patient arrival.
Education
High School Diploma -
Washington High School
Skills
- Interpersonal Skills
- Negotiation Skills
- Problem Solving
- Proactive Thinking
- Task Prioritization
- Attention to Detail
- MS Word
- Oracle
- MS Excel
- Lotus Notes
- MS Power Point
- IDX
- MS Access
- QuickBooks
- MS Outlook
- Data Entry
- First call resolution
- Customer relations
- Customer relationship management
- Strong organization
- Inbound customer service
- Patience and composure
- Exceptional communication
Timeline
Care Giver
Home Watch Care Givers of Tucson
12.2025 - Current
Front Desk Customer Care Coordinator
Atria Compana del Rio
12.2024 - Current
Administrative Assistant
Southern California Edison
12.2010 - 10.2012
Administrative Assistant
UCLA Medical Centre
12.2009 - 12.2010
Senior Client Specialist (HR Department)
Sakura Finetek
High School Diploma -
Washington High School