Rochelle McEwen

• Communicates directly with patients and / or families either in person or on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility / benefits
• Utilizes computer systems to enter access or verify patient data in real – time ensuring accuracy and completeness of information
• Gathers necessary clinical information and processes referrals, pre-certification, pre-determinations, and pre-authorizes according to insurance plan requirements
• Verifies insurance coverage, benefits, and creates price estimates, verifications as needed
• Collects patient co-pays as appropriate and conducts conversations with patients on their out-of-pocket financial obligations
• Identifies outstanding balances from patient’s previous visits and attempts to collect any amount due
• Responsible for collecting data directly from patients and referring provider offices to confirm and create scheduled appointments for patient services prior to hospital discharge
• Responds to patient and caregivers’ inquiries related to routine and sensitive topics always in a compassionate and respectful manner
• Generates, reviews, and analyzes patient data reports and follows up on issues and inconsistencies as necessary
• Maintains up-to-date knowledge of specific registration requirements for all areas, including but not limited to: Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units

• Provided support in developing and maintaining process-specific work instructions, resulting in consistent product quality.
• Collaborated with cross-functional teams to improve overall product performance and billing.
• Analyzed data trends to identify opportunities for process improvements, leading to more efficient workflow and higher quality output.
• Maintained open communication channels between departments so that any issues could be quickly addressed before affecting overall billing
• Enhanced employee performance by designing and implementing comprehensive new hire training programs.
• Boosted employee retention rates by fostering supportive and engaging learning environment during onboarding process.
• Improved overall team efficiency by identifying knowledge gaps and tailoring training materials accordingly.

• Transcribing faxed physician orders for outpatient/inpatient hospital procedures into EPIC for procedures to be scheduled.
• Performs quality assurance on all physician order received to ensure orders are valid and complete.
• Works within document management system, Onbase, to index incoming electronic faxes into patient's medical records/account and disseminate information received via fax to appropriate Honor Health staff.
• Contacts physician's office to request amended or new orders for incorrect, invalid or incomplete orders.
• Appropriately documents in electronic medical records of all activity performed within patient's medical records.

Committees within HonorHealth

Employee Engagement 2023

ACT Team 2023

RTE Training 2023

• Work accounts from assigned work-que, confirm insurance coverage and encode insurance correctly.
• Complete necessary notifications for all Inpatient and Outpatient admissions.
• Monitor pending authorizations and follow up appropriately.
• Communicate with case management/UR nurses for clinical requests .
• Explained daily processes and procedures to new hires, promoting better understanding of job tasks
• Averaged 80 accounts per day.

• Reviewed collection reports to determine status of collections and amounts of outstanding balances
• Used skip tracing resources to locate debtors.
• Resolved challenging situations in friendly yet firm manner.
• Recorded all information regarding financial status of customers.
• Negotiated to collect balance in full Counseled debtors on payment options and arranged installment agreements .
• Processed payments and contracts on accounts.
• Tracked progress of all outstanding insurance claims.
• Collected average of over $1,000 per day.
• Processed payments and applied to customer balances
• Used probing techniques to determine debtors' reasons for delinquency

• Scheduled patient admissions and discharges.
• Accurately inputted all patient and insurance information into company's computer system using Cerner.
• Assured timely verification of insurance benefits prior to patient procedures or appointments.
• Made contact with insurance carriers to discuss policies and individual patient benefits.
• Performed clerical tasks, including answering incoming phone calls, sorting mail and sending correspondence .
• Assisted coworkers and staff members with special tasks on daily basis .
• Maintained high levels of confidentiality while creating files, reports and records.
• Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
• Processed payments and contracts on accounts Followed up with customers to collect information and verify details.
• Collected over $150,000 per year.