Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Rocio Choate

Phoenix

Summary

Dynamic property management professional with a proven track record at Lewy Rentals, excelling in tenant relations and issue resolution. Skilled in enhancing tenant satisfaction and occupancy rates through effective communication and strategic marketing. Adept at maintaining compliance with housing regulations while fostering positive landlord-tenant relationships. Strong administrative support and relationship-building abilities.

Overview

5
5
years of professional experience

Work History

Assistant Property Manager

Right Space Storage
03.2025 - Current
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
  • Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
  • Implemented new marketing strategies to attract prospective tenants and maintain high occupancy rates.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.

Property Manager

Lewy Rentals
12.2019 - 02.2025
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.

Education

College Prep

Arvin High School
Arvin, CA
06-1987

Skills

  • Administrative support
  • Strong communication skills
  • Property tours and inspections
  • Telephone and email etiquette
  • Fair housing regulations
  • Tenant issue resolution
  • Tenant relations
  • Relationship building and rapport
  • Leasing and sales
  • Unit inspection
  • Staff management
  • Property management
  • Payment collection
  • Onsite tours
  • Housing regulations
  • Policy enforcement

Languages

Spanish
Full Professional

Interests

  • Crafting and DIY Projects
  • Music
  • Volunteering for community initiatives to give back to local communities and make a positive impact
  • I participate in low-impact exercises to strengthen core muscles
  • Watching Movies and TV Shows
  • Playing Sports
  • Fashion and Style
  • Pilates
  • Reading
  • Electronics and Circuit Building
  • Interior Design

Timeline

Assistant Property Manager

Right Space Storage
03.2025 - Current

Property Manager

Lewy Rentals
12.2019 - 02.2025

College Prep

Arvin High School

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Rocio Choate