Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rocky Ward

Tucson

Summary

Dynamic leader with extensive experience at Walmart, excelling in security systems management and fostering team collaboration. Spearheaded asset protection strategies, enhancing safety and reducing losses, evidenced by a significant improvement in inventory accuracy. Known for exceptional organizational skills and a proactive approach to problem-solving, consistently delivering results beyond expectations.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

11
11
years of professional experience

Work History

Asset Protection Manager

Walmart
04.2023 - Current
  • Managed a team of security personnel, providing guidance and support to ensure consistent performance across all shifts.
  • Maintained detailed records of all incidents involving theft or loss, using this information to inform future decision-making around risk mitigation strategies.
  • Developed comprehensive training programs for new hires, ensuring they were well-equipped to handle various asset protection scenarios.
  • Coordinated with other managers across the organization to ensure alignment of asset protection priorities and integration of security measures into daily operations.
  • Implemented access control systems to safeguard sensitive areas of the business from unauthorized entry or tampering.
  • Established clear performance metrics for asset protection personnel, fostering an environment of accountability and continuous improvement among team members.
  • Collaborated with store management to develop and enforce policies for maintaining a safe and secure environment for employees and customers.
  • Improved inventory accuracy by overseeing regular cycle counts and addressing discrepancies in a timely manner.
  • Evaluated existing security infrastructure, recommending upgrades or enhancements as necessary to maintain a robust defense against potential threats.

Service Manager

Walmart
04.2015 - 04.2018
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Analyzed service reports to identify areas of improvement.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Developed and maintained positive relationships with customers to build rapport and trust.

Manager

Walmart
03.2018 - 04.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.

Sales Associate

Walmart
04.2014 - 04.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Education

High School Diploma -

W.C Carle High
Lower Lake, CA
06.2005

Skills

  • Security systems management
  • Internal audits
  • Case report writing
  • Physical security
  • Incident reporting
  • Emergency response planning
  • Access control
  • Team Training
  • Investigation techniques
  • Data analysis
  • Risk management
  • Security management
  • Asset optimization
  • Bookkeeping
  • Loss prevention strategies
  • Regulatory compliance
  • OSHA expert
  • Surveillance systems
  • Action plan development
  • IRR calculations
  • Teamwork
  • Customer service
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Access control systems
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Team collaboration
  • Team leadership
  • Active listening
  • CCTV monitoring
  • Self motivation

Timeline

Asset Protection Manager

Walmart
04.2023 - Current

Manager

Walmart
03.2018 - 04.2023

Service Manager

Walmart
04.2015 - 04.2018

Sales Associate

Walmart
04.2014 - 04.2015

High School Diploma -

W.C Carle High

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Rocky Ward