RODNEY GLYNN HENNINGER
Prescott Valley
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
7
7
years of professional experience
1
1
Certification
Work History
RV Sales Associate
Little Dealer Little Prices RV
10.2023 - Current
- Increased customer satisfaction by providing personalized guidance and attentive service during RV sales consultations.
- Provided exceptional customer service throughout each stage of the sales process, leading to high levels of satisfaction among clients and partners alike.
- Boosted sales by providing exceptional customer service and addressing client needs promptly.
Car Salesman
Findlay Toyota
06.2023 - 10.2023
- Close sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts
- Negotiate purchase prices and explain sales, warranty, and optional products
- Greet customers on lot and in showroom to answer questions about brand and available inventory
- Answer telephone and email inquiries from potential customers
- Locate merchandise across various stores to address customer needs
- Listen to customer needs and desires to identify and recommend optimal products
Sales Representative
Erie Home
12.2022 - 06.2023
- Managed customer accounts to secure customer satisfaction and repeat business
- Retained excellent client satisfaction ratings through outstanding customer service
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations
- Engaged in friendly conversation with customer to better uncover individual needs
Roofing Salesman
High Performance Homes
01.2022 - 12.2022
- Presented and sold roofing and window products
- Expanded knowledge of roofing materials, techniques, and cost effectiveness
- Supported construction managers with materials and cost information
- Attended professional development classes to keep up with new roofing technology
- Trained and mentored employees in roofing system installations
RV Salesman
Lazydays R.V. Center
01.2021 - 01.2022
- Achieved various certifications across multiple product line
- Trained and mentored co-workers
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
- Maintained up-to-date knowledge of sales and payment policies
Car Salesman
Courtesy Dodge
01.2020 - 01.2021
- Trained staff
- Developed finance skills
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts
- Negotiated purchase prices and explained sales, warranty, and optional products
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services
- Met customers on lot and in showroom to discuss available vehicles and options
- Developed strong rapport with customers and created positive impression of business
Car Salesman
Chapman Dodge
06.2019 - 01.2020
- Negotiated purchase prices and explained sales, warranty, and optional products
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites
- Provided exceptional services and pleasant car shopping experiences to customers
Car Hauler
Venom Classics
01.2019 - 06.2019
- Sustained high degree of care and attention to prevent injury to others in congested areas
- Maintained high customer satisfaction by working quickly and accurately
- Loaded and unloaded cargo with extreme care and focus on preventing damage or injury
Vice President
Still Waters Trucking Company
01.2018 - 01.2019
- Dispatching, billing, customer relations, routing, and maintaining a high standard of service
- Demonstrated proficient leadership skills to motivate employees and build competent teams
- Identified opportunities to improve business process flows and productivity
- Monitored industry trends, keeping current on latest changes and competition in industry
Education
GED -
Ged Testing
01.1985
Skills
- Team Collaboration
- Excellent Customer Service
- Communication
- Adaptability
- Problem Solving
- Product and Service Management
- Goals and Performance
- Persuasive Negotiations
- Team Oversight
- Exceptional Multitasking Skills
- Negotiations Expert and Strong Deal Closer
- Time Management
- Coaching and Mentoring
- Sales Expertise
- Excellent Communication Skills
Certification
- Automotive Service Excellence (ASE) Certified, Victory Valley College, 2009
- 160 Driving Academy, 2013
Accomplishments
- While at LazyDays RV - Routinely ranked top sales performer in a challenging COVID-19 market.
- Outstanding closing rate.
- Numerous excellent customer reviews on Google and Social Media.
Timeline
RV Sales Associate
Little Dealer Little Prices RV
10.2023 - Current
Car Salesman
Findlay Toyota
06.2023 - 10.2023
Sales Representative
Erie Home
12.2022 - 06.2023
Roofing Salesman
High Performance Homes
01.2022 - 12.2022
RV Salesman
Lazydays R.V. Center
01.2021 - 01.2022
Car Salesman
Courtesy Dodge
01.2020 - 01.2021
Car Salesman
Chapman Dodge
06.2019 - 01.2020
Car Hauler
Venom Classics
01.2019 - 06.2019
Vice President
Still Waters Trucking Company
01.2018 - 01.2019
GED -
Ged Testing
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