Rodney Lester
Phoenix
Summary
Results-driven professional with expertise in driver management and safety compliance. Proven ability to implement training programs that enhance service quality and improve team performance.
Overview
35
35
years of professional experience
1989
1989
years of post-secondary education
Work History
Uber Partner
Uber
Phoenix
03.2017 - Current
- Coordinated ride requests to ensure efficient driver and passenger matching.
- Implemented training programs for new drivers to enhance service quality.
- Monitored safety compliance to uphold company and regulatory standards.
Lyft Partner
Lyft
Phoenix
12.2015 - Current
- Facilitated resource allocation to optimize project outcomes and enhance team efficiency.
- Conducted performance analysis to identify key improvement areas and drive operational excellence.
- Developed and enforced policies to ensure compliance with industry regulations and standards.
Admin and online budtender
The Mint Dispensary
Phoenix
03.2023 - 08.2025
- Educated customers on various cannabis strains and their specific effects and benefits.
- Processed sales transactions accurately to ensure customer satisfaction and compliance.
- Maintained organized product displays to enhance store merchandising and customer engagement.
- Collaborated with team members to ensure effective inventory management and product availability.
- Assisted in training new staff on product knowledge and customer service protocols.
- Handled cash register operations, including balancing daily sales and deposits.
- Monitored stock levels and assisted in the restocking of shelves to optimize sales.
- Resolved customer inquiries and concerns promptly, fostering a positive shopping experience.
- Implemented safety protocols to ensure regulatory compliance within the dispensary.
- Supported promotional events to enhance community engagement and brand awareness.
- Conducted regular inventory audits to prevent stock discrepancies and loss.
- Maintained cleanliness and organization of the dispensary to create a welcoming environment.
- Developed strong relationships with customers to encourage repeat business and loyalty.
- Discussed strains, qualities and effects of marijuana for medicinal and recreational needs.
- Assisted customers in selecting the best products for their needs.
- Provided excellent customer service by answering questions regarding product usage and benefits.
- Performed daily opening and closing duties including cleaning tasks as assigned.
- Created positive and healthy customer interactions to align with company core values.
Manager
Vape it up Az
Phoenix
12.2017 - 08.2021
- Developed and implemented training programs to enhance staff capabilities and performance.
- Led team meetings to discuss performance metrics and set goals for continuous improvement.
- Streamlined inventory management processes to reduce waste and improve efficiency.
Walmart associate
Walmart
Avondale
11.2009 - 07.2011
- Assisted in inventory oversight by monitoring stock levels and identifying discrepancies.
- Coordinated with team members to ensure efficient workflow during peak hours.
- Maintained accurate data entry for customer transactions and inventory records.
- Monitored product quality and ensured adherence to safety standards.
- Engaged with customers to promote loyalty programs and special offers.
- Built relationships with customers by providing friendly customer service.
- Assisted customers with selecting items and answering questions about products.
- Provided customer service support for inquiries, complaints, and returns.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Organized backroom areas to maintain a clean and organized work environment.
- Performed cash register functions accurately and efficiently.
- Ensured compliance with company safety regulations at all times while on the job.
- Operated equipment such as scanners and scales correctly during checkout process.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Processed payments using point-of-sale systems.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
COOK DRIVER COSTUMER SERVICE
Mr.O's Hot Dog's
Amado
05.1991 - 08.2008
- Prepared a variety of hot dog dishes according to established recipes and customer preferences.
- Maintained kitchen inventory by tracking supplies and reporting needs for reordering.
- Collaborated with team members to ensure timely meal delivery during peak hours.
- Executed food safety protocols to maintain health standards and ensure customer safety.
- Organized workstation for efficient meal preparation and minimized wait times.
- Adapted to menu changes and seasonal offerings to enhance guest experience.
- Monitored cooking times and temperatures to ensure food quality and safety.
- Assisted in training new kitchen staff on food preparation techniques and safety practices.
- Responded to customer inquiries and orders with professionalism and efficiency.
- Implemented waste management strategies to reduce food waste and improve sustainability.
- Maintained equipment by performing routine checks and reporting maintenance needs.
- Developed creative menu items to attract new customers and retain regulars.
- Supported catering services by preparing large orders for events and gatherings.
- Ensured cleanliness of kitchen tools and utensils to uphold sanitation standards.
- Conducted regular inventory audits to identify discrepancies and optimize stock levels.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Used standardized recipes and other instructions to prepare food.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Organized storage areas for efficient usage of space.
- Carried pans and trays of food to and from work stations, stove, and refrigerator.
- Managed portion control using correct utensils during preparation and plating.
- Resolved customer complaints regarding food quality or services provided.
- Coordinated orders to expedite food from kitchen according to cook time and delivery time.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
- Monitored stock levels of food items and ordered more when necessary.
- Adjusted seasonings of dishes during cooking process in order to enhance flavors.
- Performed basic administrative duties such as inventory management, ordering supplies.
- Tasted all prepared dishes in order to check flavorings, texture and presentation prior to serving them to customers.
- Ordered supplies as needed for the kitchen.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Set up work stations prior to opening to minimize prep time.
- Checked completed orders for correct quantity and quality.
- Monitored temperatures of prepared food and cold-storage areas.
- Handled advanced thawing and food pre-preparation for upcoming meals.
- Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Distributed food to service staff for prompt delivery to customers.
- Managed vehicle maintenance checks to uphold safety and operational standards.
- Practiced effective time management to balance multiple deliveries within tight schedules.
- Operated vehicles in compliance with traffic regulations and safety protocols.
- Monitored fuel consumption and reported discrepancies to optimize operational costs.
- Participated in safety meetings to discuss improvements and updates to driving protocols.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Documented daily mileage, gas, and other data.
- Adhered to company policies and procedures related to safety and security standards.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Secured merchandise, avoiding damage during transportation.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
Education
Associate Degree - Auto Technology
Universal Technical Institute
Avondale, AZ 08.2008 - 05.2012
Valley High School
Las Vegas, NVSkills
- Driver management
- Safety compliance
- Performance analysis
- Resource allocation
- Policy enforcement
- Customer relationship management
- Inventory oversight
- Transaction processing
- Staff training
- Team leadership
- Problem solving
- Effective communication
- Time management
- Attention to detail
- Service quality
- Efficient driving
- Flexibility
- Tech-savviness
- Situational awareness
- Route planning
- Punctuality
- Strong navigation
- Driving safety
- Cleanliness
- Vehicle maintenance
- Customer service
- Communication
- Safety awareness
- Safe driving
- Traffic law knowledge
- Local trends
- Directional sense
- Customer feedback management
- Multitasking and organization
- Emergency response
- Customer engagement
- Defensive driving
- Cultural awareness
- Hospitable
- Clean driving record
- Adaptability and flexibility
- GPS proficiency
- Excellent navigation
- Problem-solving
- Map reading expert
- Negotiation skills
- Safe driver training
- Written communication
Timeline
Admin and online budtender
The Mint Dispensary
03.2023 - 08.2025
Manager
Vape it up Az
12.2017 - 08.2021
Uber Partner
Uber
03.2017 - Current
Lyft Partner
Lyft
12.2015 - Current
Walmart associate
Walmart
11.2009 - 07.2011
Associate Degree - Auto Technology
Universal Technical Institute
08.2008 - 05.2012
COOK DRIVER COSTUMER SERVICE
Mr.O's Hot Dog's
05.1991 - 08.2008
Valley High School