Rogelio Garnica
Mesa
Summary
Dynamic and results-oriented professional eager to leverage a diverse skill set in a challenging position that fosters growth and success. Committed to driving organizational objectives while continuously enhancing personal and professional capabilities. Strong ability to adapt and thrive in fast-paced environments, ensuring contributions align with company goals. Passionate about collaborating with teams to achieve excellence and deliver impactful results.
Overview
17
17
years of professional experience
Work History
KYC Quality Control Professional - CAMS
MUFG Americas
04.2020 - 10.2024
- Conducted KYC reviews for individuals, corporates, and financial institutions, including non-bank financial entities, in line with regulatory and internal requirements.
- Performed PEP, sanctions, and adverse media screenings, ensuring accurate and timely updates to KYC systems and records.
- Collaborated with Compliance, Relationship Managers, and audit teams to complete reviews and resolve issues efficiently.
- Managed documentation, data governance, and archival processes to maintain audit readiness.
- Led quality checks (QC) on KYC files, provided feedback, and supported continuous process improvements.
- Participated in AML/KYC discussions, regulatory audits, and system enhancement initiatives.
Controls & Governance Associate - KYC Remediation
Bank of the West
03.2019 - 11.2019
- Conducted customer due diligence and high-risk reviews per BSA/AML policy.
- Performed PEP, sanctions, and adverse news screening, ensuring documentation met regulatory requirements.
- Identified and escalated compliance issues, documenting findings for management.
- Collaborated with Relationship Managers to strengthen due diligence processes and improve operational efficiency.
Financial Specialist 2
Wells Fargo
01.2018 - 01.2019
- Investigated and resolved customer disputes on Visa Debit Cards under Regulation E.
- Processed chargebacks using the VROL Visa system.
- Updated customer information and reversed applicable fees via Hogan systems.
- Communicated with customers to gather supporting information for claims.
Fraud Agent II
Bank of America
07.2016 - 07.2017
- Assessed customer credit card usage and validated transactions for legitimacy.
- Opened fraud cases, credited accounts, and flagged suspicious activity.
- Filed TRMS reports for suspected elder abuse fraud.
- Monitored accounts for signs of bust-out or account takeovers.
Fraud Agent II
PayPal
07.2014 - 01.2016
- Detected fraud trends and handled account takeovers.
- Educated customers on account security and risk mitigation.
- Performed documentation reviews (passports, licenses, SSNs).
- Maintained case metrics and productivity stats.
- Made outbound calls to verify account activity.
New Member Support
PayPal
09.2013 - 07.2014
- Handled high-volume inbound calls for account setup and transaction issues.
- Processed disputes/complaints and assisted with financial account setup.
- Responded to customer emails and resolved account access issues.
Quality Assurance Analyst
IPRO Tech
10.2011 - 06.2013
- Designed test cases and documentation for major software functions.
- Performed regression testing and collaborated with client services on issues.
- Reported bugs and deviations from product specifications.
- Worked under strict release deadlines to ensure software stability.
Production Manager
Captive Motion
03.2008 - 09.2011
- Managed motion capture data projects and intern performance.
- Conducted extensive testing of proprietary hardware and software.
- Applied motion capture data to high-def 3D models.
- Produced documentation for technical workflows and project tracking.
Education
Bachelor of Applied Science - Digital Entertainment/Game Design
ITT Technical Institute
Tempe, AZ08.2009
Associate of Applied Science - IT/Multimedia
ITT Technical Institute
Tempe, AZ12.2007
Skills
- Fraud Analysis & Risk Review
- BSA/AML Compliance & KYC Remediation
- Regulation E Expertise
- LexisNexis, VROL & Hogan Systems
- PEP/Sanctions & Adverse Media Screening
- Documentation Review (ID, SSN, etc)
- Customer Dispute Resolution
- Microsoft Office Suite
- Time Management & Written Communication
- Problem-solving
Accomplishments
Contributed to the facial animation project for the award-winning Xbox 360 title, 'Alan Wake'.
Timeline
KYC Quality Control Professional - CAMS
MUFG Americas
04.2020 - 10.2024
Controls & Governance Associate - KYC Remediation
Bank of the West
03.2019 - 11.2019
Financial Specialist 2
Wells Fargo
01.2018 - 01.2019
Fraud Agent II
Bank of America
07.2016 - 07.2017
Fraud Agent II
PayPal
07.2014 - 01.2016
New Member Support
PayPal
09.2013 - 07.2014
Quality Assurance Analyst
IPRO Tech
10.2011 - 06.2013
Production Manager
Captive Motion
03.2008 - 09.2011
Associate of Applied Science - IT/Multimedia
ITT Technical Institute
Bachelor of Applied Science - Digital Entertainment/Game Design
ITT Technical Institute
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