Roland Morales
Gilbert
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Zanjero A
Northside Water Operations
Tolleson
12.2014 - Current
- Job Focus is to make Water Deliveries for our Water Shareholders on a Daily Basis
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Completed day-to-day Water Delivery duties accurately and efficiently.
- Assist customer requests and answer questions regarding Water Delivery issues to improve satisfaction internally and externally
Zanjero/Tradeshelper
Salt River Project
Tolleson
12.2013 - 12.2014
- Optimized schedules for Zanjero A by facilitating water delivery for customers.
- Assisted construction and maintenance crews with water facility operations, including wells and canals.
- Utilized hand tools and powered tools to enhance work efficiency during projects.
TradesHelper/ New Business Construction
Salt River Project
Tolleson
06.2009 - 06.2013
- assisted Lineman with pulling in wire for underground or overhead new services for SRP clients
- Terminated wire to SES Panel, Pedestal or Other metered device for Lineman to Energize from Transformer.
- Inspected SES Panel for continuity and checked for Voltage after Panel was energized
- installed Meter using precautionary methods
- Used Various Hand tools and powered equipment as necessary to complete work.
Power Customer Service Representative
Salt River Project
Tempe
02.2008 - 05.2009
- Provided exceptional customer service to Power customers for utility bill inquiries and new services.
- Assisted with service disconnects, turn-ons, and turn-offs.
- Contributed innovative ideas to team for process improvements.
- Collaborated effectively within team to enhance operational efficiency.
Skills
- Water customer service
- Schedule optimization
- Field Customer service
- Safety compliant
- Problem solving skills
- Smith System Keys Compliant
Certification
- Basic Electricity course completed February 2012
- basic Math/Pre Algebra course completed January 2013
Languages
Spanish
Professional
Timeline
Zanjero A
Northside Water Operations
12.2014 - Current
Zanjero/Tradeshelper
Salt River Project
12.2013 - 12.2014
TradesHelper/ New Business Construction
Salt River Project
06.2009 - 06.2013
Power Customer Service Representative
Salt River Project
02.2008 - 05.2009
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