Roman Polchyn
Phoenix
Summary
Dynamic professional with a rich background spanning ownership at Romtib Company to impactful roles in sales. Excelled in customer relations and small business operations, enhancing customer satisfaction and fostering repeat business. Demonstrated expertise in relationship building and verbal communication, significantly boosting operational efficiency and sales outcomes.
Overview
10
10
years of professional experience
Work History
Owner
Romtib Company
07.2019 - Current
DSW Worker
Gt Independence
10.2021 - 06.2024
Car Dealer
Us Motorsports
01.2015 - 12.2024
Sales Person
Fine Design
01.2015 - 01.2021
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
Car Hauler
WTK Freight Inc
07.2019 - 03.2020
Tow Truck Driver
My Mechanic
05.2015 - 09.2017
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Answered roadside assistance calls for tows and other vehicle support.
- Advanced company reputation by consistently maintaining professionalism, punctuality, and quality service in all interactions with clients.
- Demonstrated adaptability in handling various types of vehicles and towing equipment for a diverse range of situations.
- Performed minor roadside repairs for clients, reducing downtime and promoting repeat business opportunities.
- Completed basic maintenance and minor repairs to keep vehicle neat and running properly.
- Improved response times by efficiently navigating and utilizing GPS systems during tow truck operations.
- Assisted in training new tow truck drivers, sharing best practices for safe operations and efficient service delivery.
- Enhanced customer satisfaction by providing professional and courteous assistance to stranded motorists.
- Boosted operational efficiency by conducting regular maintenance checks on all towing equipment, avoiding breakdowns or malfunctions during critical moments.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Operated with safety and skill to avoid accidents and delays.
- Reduced accident rates with careful driving and adherence to safety guidelines during towing procedures.
- Maintained a clean and organized tow truck, ensuring optimal functionality for emergency situations.
- Delivered exceptional tow truck service across region and liaised with local authorities.
Education
Masters In International Relations - International Relations
National University of Ivan Franko
Lviv Ukraine06.2009
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
Languages
English
Full Professional
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Polish
Elementary
Slovak
Elementary
Czech
Elementary
Timeline
DSW Worker
Gt Independence
10.2021 - 06.2024
Owner
Romtib Company
07.2019 - Current
Car Hauler
WTK Freight Inc
07.2019 - 03.2020
Tow Truck Driver
My Mechanic
05.2015 - 09.2017
Car Dealer
Us Motorsports
01.2015 - 12.2024
Sales Person
Fine Design
01.2015 - 01.2021
Masters In International Relations - International Relations
National University of Ivan Franko
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