Romeo Monterroza
Flagstaff
Summary
Resourceful team player with a versatile background in food service. Known for exceptional communication skills and a strong focus on customer satisfaction, driving positive dining experiences and efficient kitchen operations.
Overview
2026
2026
years of professional experience
Work History
Cook
Chili's Bar and Grill
Flagstaff
02.2025 - Current
- Collaborated with team members to ensure timely food delivery during peak hours.
- Trained new staff on kitchen procedures and proper cooking techniques.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Wrapped, dated and labeled food items in storage for safety and freshness.
Server
Olive Garden
Flagstaff
2023 - 2024
- Managed customer inquiries and resolved issues to enhance dining experience.
- Upsold appetizers and desserts to improve guest satisfaction and dining experience.
- Provided excellent customer service to ensure satisfaction.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
Level 4 Associate
In-N-Out
Phoenix
2021 - 2022
- Provided exceptional customer service in fast-paced restaurant environment.
- Collaborated with team members to ensure efficient workflow during peak hours.
- Monitored inventory levels and restocked supplies as needed.
- Handled cash transactions accurately at the register.
- Maintained a positive attitude while resolving customer inquiries and issues.
Team Member
Five Guys
Phoenix
2020 - 2021
- Maintained cleanliness and organization of the kitchen and dining areas.
- Prepared food items according to company recipes and quality standards.
- Engaged with customers to provide a friendly dining experience.
- Greeted customers upon entering the store with friendly demeanor.
Education
High School Diploma -
Paradise Valley High School
3950 E Bell Rd, Phoenix, AZ 8503205-2021
Some College (No Degree) - Psychology
Northern Arizona University
Flagstaff, AZSkills
- Customer service
- Problem solving
- Communication skills
- Food safety practices
- Inventory management
- Multitasking and organization
Timeline
Cook
Chili's Bar and Grill
02.2025 - Current
Server
Olive Garden
2023 - 2024
Level 4 Associate
In-N-Out
2021 - 2022
Team Member
Five Guys
2020 - 2021
High School Diploma -
Paradise Valley High School
Some College (No Degree) - Psychology
Northern Arizona University