Ronamonique Adams

Checked in patients and collected payments. Scheduled appointments and answered phone inquiries. Established new accounts and resolved billing issues. Reconciled daily payments collected and maintained confidentiality of patient accounts.

• Assisted fund companies and back-office clients with problems or questions regarding claims.
• Processed exchanges, liquidations, transfer of assets, trade adjustments, and opening and closing accounts.
• Built and maintained relationships with peers and upper management to drive team success and to meet performance goals.
• Monitored daily transactions to ensure accuracy of trades.
• Quality control, financial trades, and any maintenance requests.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Completed day-to-day duties accurately and efficiently.
• Mentor new employees.

• Managed comprehensive recordkeeping systems for military personnel files.
• Facilitated resolution of complex situations involving new recruits while compiling data for captain's review.
• Achieved promotion to E-5 Sergeant, demonstrating leadership and commitment to military service.
• Received good conduct medal for exemplary behavior during service. Departed with honorable discharge, reflecting commitment to duty and integrity.
• Audited documents and associated records to identify and rectify discrepancies.
• Facilitated document provision and access recording for designated personnel.