Rosa Begay
Phoenix
Summary
Dynamic leader with proven success in enhancing customer satisfaction and sales at Blockbuster Video. Skilled in team motivation and store operations, adept at staff training and development. Excelled in resolving disputes and boosting store performance through effective delegation and supervision. Demonstrates exceptional organizational and communication skills, ensuring high-quality service delivery.
Overview
2024
2024
years of professional experience
Work History
Lead Key Holder
Blockbuster Video
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
- Enhanced store sales by implementing effective merchandising strategies and engaging customers with product knowledge.
- Handled escalated customer concerns with tactful diplomacy, often turning dissatisfied customers into loyal patrons.
- Maintained a clean, organized store environment by implementing regular cleaning schedules and following merchandising guidelines.
Night Manager
Family Dollar
06.2021 - 12.2023
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
Manager
Shell Gas and Quick Mart
01.1998 - 01.2000
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Associates Degree - Veterinary Medicine
Western Career College
Sacramento, California06.2007
Skills
- Team motivation
- Store operations
- Staff training and development
- Delegation and supervision
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
Timeline
Night Manager
Family Dollar
06.2021 - 12.2023
Manager
Shell Gas and Quick Mart
01.1998 - 01.2000
Lead Key Holder
Blockbuster Video
Associates Degree - Veterinary Medicine
Western Career College
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