Rosa Cruz
Chandler
Summary
Detail-oriented and knowledgeable Medical Manager skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care. Conversational English/Spanish abilities.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Regional Medical Office Manager
Saguaro Dermatology Associates
09.2021 - Current
- Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
- Streamlined office operations for increased efficiency and productivity through effective staff training and delegation of tasks.
- Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
- Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
- Developed comprehensive employee training programs to enhance staff performance and improve overall office procedures.
- Reduced overhead costs by identifying areas for improvement in supply management and negotiating contracts with vendors.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Facilitated communication between medical staff members to maintain a cohesive team focused on providing exceptional patient care.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
- Developed innovative marketing strategies to attract new patients while maintaining strong relationships with existing clientele.
- Managed financial aspects of the office including budgeting, forecasting, and expense tracking to optimize profitability.
- Ensured a safe, comfortable environment for patients by promptly addressing any concerns or issues that arose during their visits.
- Implemented new processes for managing patient flow, minimizing wait times while maintaining high-quality care standards throughout the practice.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
Medical Office Manager/Medical Assistant
North Mountain Dermatology
02.2021 - 09.2021
- Oversee medical service activities and personnel
- Plan and coordinate patient schedules
- Keep budget in check
- Order medical and office supplies
- Design and implement office policies and procedures
- Supervise and lead office staff
- Oversee and manage all paperwork for patient care, medical compliance and all levels of reporting
- Ensure positive collaboration between doctors and nurses
- Supervise cleaning staff and coordinate maintenance activities when needed
- Arrange informational materials for patients
- Keep inventory records
- Ensure adherence to healthcare laws, rules and regulations.
Back office manager/Lead scribe
Carla Bauman Dermatology
03.2015 - 12.2020
- Rooming, meaningful use monitoring within the employee realm
- Keep all CLIA lab, employee and providers current in all silencing
- Manage schedules
- Rooming, vitals, injections
- Assist in cosmetic and medical procedures
- Perform suturing under the surgeon's supervision while assisting in surgeries.
Medical Assistant/Scribe
Pace Dermatology
01.2013 - 02.2015
- Room patients
- Take vitals
- Properly document HPI and medication history
- Perform vaccinations and blood draws as well as the process of prepping specimens for courier pick up
- Transcribe for Physician in room.
Lead Medical Assistant
Holistique Medical Center
02.2006 - 01.2015
- Rooming, vitals, EKG's
- Injections, IV hookups.
Education
Certification in Medical Assisting -
Bryman Institute
06.2005
Skills
- Transcription
- Anatomy Knowledge
- Vital Signs
- Medical Terminology
- Physiology Knowledge
- EMR Systems
- Medical Records
- Patient Care
- Bilingual (10 years)
- Experience Administering Injections
- Phlebotomy
- Venipuncture
- Medical Scheduling
- Epic
- Medical Billing
- Medical Office Experience
- QuickBooks
- Medical office experience
- Critical care experience
- Office management
- Medical management
- Communication skills
- EMR systems
- Medical office management
- Laboratory experience
- Data analysis skills
- ADP
- Leadership
- Payroll
- Analysis skills
- Team management
- Home & community care
- Conflict Resolution
- Inventory Control
- Medical Practice Operations
- Billing Processes
- Team Supervision
Certification
- Medical Assistant- registered BLS-ACTIVE OSHA/WISHA Certified, Present
- BLS for Healthcare Providers, 10/01/19, 10/01/23
- CPR Certification, Unknown
- AED Certification, Unknown
Personal Information
- Title: Office manager. Registered Medical Assistant/Medical Scribe
- Work Permit: Authorized to work in the US for any employer
Languages
Spanish
Native or Bilingual
Timeline
Regional Medical Office Manager
Saguaro Dermatology Associates
09.2021 - Current
Medical Office Manager/Medical Assistant
North Mountain Dermatology
02.2021 - 09.2021
Back office manager/Lead scribe
Carla Bauman Dermatology
03.2015 - 12.2020
Medical Assistant/Scribe
Pace Dermatology
01.2013 - 02.2015
Lead Medical Assistant
Holistique Medical Center
02.2006 - 01.2015
Certification in Medical Assisting -
Bryman Institute
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