Rosa Delgado
Yuma
Summary
Dedicated professional with a proven track record in customer service and project management.With extensive experience in coordinating projects from inception to completion, I excel in delivering exceptional service while meeting project objectives efficiently. Known for my ability to effectively communicate with clients and stakeholders, I leverage strong interpersonal skills to ensure customer satisfaction and project success. Adept at managing multiple tasks and priorities concurrently, I thrive in fast-paced environments, consistently meeting deadlines and exceeding expectations. Seeking to leverage my expertise to drive positive outcomes and contribute to the success of a dynamic organization
Overview
23
23
years of professional experience
Work History
Estimator
Mint Restoration
Yuma
08.2025 - Current
- Prepared detailed cost estimates for restoration projects using specialized software.
- Analyzed project specifications to determine material and labor requirements.
- Collaborated with contractors to gather accurate pricing information for bids.
- Reviewed and adjusted estimates based on client feedback and project scope changes.
- Conducted site visits to assess conditions and gather relevant data for estimates.
- Maintained organized records of estimates and revisions for future reference.
- Assisted project managers in developing budgets and timelines for restoration work.
- Communicated effectively with clients regarding scope, costs, and timelines of projects.
- Conducts site visits when necessary to gain better understanding of scope of work prior to submitting an estimate.
Administrative Secretary
Mint Restoration
Yuma
08.2024 - 08.2025
- Answering client calls, scheduling appointments, providing updates on project progress, addressing concerns, and managing customer expectations.
- Interacting with insurance adjusters, submitting necessary documentation, and tracking claim status.
- Maintaining detailed project files including photos, reports, invoices, and permits.
- Answering phone calls, managing email correspondence, filing documents, maintaining office supplies, and handling general administrative duties.
- Strong organizational skills to manage multiple projects simultaneously and meet deadlines.
Shipping and Receiving Technician
Martech/Medcomp
Yuma
05.2024 - 08.2024
- Managed shipping and receiving processes to ensure timely product flow.
- Operated and maintained warehouse equipment for efficient inventory handling.
- Coordinated with suppliers to track shipments and resolve delivery issues.
- Inspected incoming materials for quality and compliance with specifications.
- Organized storage areas for optimal space utilization and easy access.
- Maintained a safe working environment by adhering to all safety regulations and procedures.
- Coordinated with vendors to ensure timely delivery of goods.
- Performed regular cycle counts of inventory items in order to maintain accuracy within the system.
- Verified purchase orders against invoices to ensure that billing is accurate.
Production Operator
Martech/Medcomp
Yuma
02.2024 - 05.2024
- Executed repetitive assembly operations for the production of medical devices, specifically catheters for dialysis, ensuring precision and adherence to specifications.
- Followed exact specifications, drawings, and diagrams to assemble parts according to Standard Operating Procedures (SOPs) and assembly diagrams.
- Utilized various tools and equipment to complete assembly tasks accurately and efficiently within specified timelines.
- Conducted self-assessment of work, performing physical and visual inspections under magnification to maintain quality standards.
- Increased production efficiency by assembling components quickly and accurately.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Reduced assembly errors by following detailed instructions and blueprints for each project.
- Collaborated effectively with team members to meet production targets consistently.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Contributed to a positive work environment by offering assistance when needed and maintaining open communication with colleagues.
- Retained precise inventory control through accurate record-keeping of assembled parts and materials used during shifts.
- Demonstrated flexibility in adapting to various types of assemblies, allowing for seamless transition between different projects as needed.
- Provided support during troubleshooting processes, identifying potential issues and working collaboratively towards solutions that improved product integrity.
- Established strong relationships with supervisors and managers through consistent communication regarding progress updates, concerns, or areas for potential improvement.
- Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team's overall success.
- Collected material and equipment required for assembling process to determine durability of structure.
- Followed safety protocols to maintain safe working environment.
- Assembled parts correctly according to specifications, reducing quality issues.
- Participated in projects requiring assembly of large and small components.
- Verified part numbers and placed parts in appropriate shipping containers.
Solar Technician
Liggett Electrical Services LLC
03.2018 - 10.2019
- Reviewed blueprints, technical documentation, and customer premises to identify optimal installation sites.
- Conducted inventory management for supplies and materials, documented modifications, and initiated procurement requests to fulfill anticipated requirements.
- Oversaw project logistics for customer orders.
- Prepared essential documentation and disclosures for borrowers.
- Collaborated closely with Project Managers to facilitate the seamless transition of projects from design and implementation to engineering and construction phases.
- Handled permitting processes for Solar Projects across various jurisdictions in Arizona.
Office Assistant
Liggett Electrical Services LLC
03.2018 - 10.2019
- Engaged with clients in a professional manner through various channels such as phone, email, and face-to-face interactions, offering assistance and guiding them to appropriate staff members.
- Organized and managed schedules for meetings and travel arrangements efficiently.
- Gathered and disseminated company information and materials to prospective candidates.
- Supervised the automated tracking and documentation of data, client communications, and office procedures, implementing a systematic filing system to enhance document management.
- Orchestrated office operations, including appointment scheduling for eight department managers.
- Handled invoicing and expense processing utilizing Quick books software.
- Effectively managed incoming and outgoing calls, ensuring accurate message recording and distribution to the appropriate personnel.
- Acted as a primary point of contact for internal and external stakeholders, demonstrating professionalism and excellent communication skills.
- Managed complex calendars and schedules for executives and department heads, coordinating meetings, appointments, and travel arrangements.
Barista
Coffee Bean & Espresso
06.2004 - 06.2007
- Mastered the preparation of all menu items and specialized drinks to cater to diverse customer preferences.
- Maintained cleanliness and hygiene standards in work areas, ensuring a safe and professional environment.
- Provided detailed information to customers on beverage preparation techniques and offered samples of new brews.
- Fostered positive interactions with customers during peak hours, promoting a lively atmosphere.
- Arranged attractive displays to showcase specialty food items and ensure product visibility.
- Prepared breakfast and lunch items, contributing to a diverse menu offering.
- Managed cash, check, and credit card transactions using a cash register.
Customer Service Associate
JC Penney
04.2003 - 05.2005
- Prioritized customer satisfaction through proactive engagement and prompt issue resolution.
- Maintained excellent customer relations through regular communication and assistance.
- Conducted cash drawer reconciliations to ensure accuracy at the start and end of each shift.
- Handled returns efficiently and professionally, ensuring customer satisfaction.
- Resolved customer complaints and maintained a clean and organized checkout area.
- Processed credit and cash transactions accurately and efficiently.
- Provided information on promotions and highlighted sales opportunities to customers.
- Utilized POS system for order entry, payment processing, and receipt issuance.
- Assisted customers with inquiries, purchases, and enrollment in loyalty programs.
Education
High School -
Yuma High School
Yuma, AZSkills
- Filling and data archiving
- Product Assembly
- Spreadsheet management
- Small Parts Assembly
- 45 WPM typing speed
- Assembly and Production
- Scheduling
- Product Packaging
- Invoice processing
- Multitasking Abilities
- Bookkeeping
- Labeling Boxes & documentation
- Mail handling
- Attention to Detail
- Picking & Packing
- Quality control
- Building pallets
- Pallet jack
- Cost estimating
- Customer relationship management
- Problem solving
- Project estimation and bidding
- Estimating software
- Preparing estimates
Timeline
Estimator
Mint Restoration
08.2025 - Current
Administrative Secretary
Mint Restoration
08.2024 - 08.2025
Shipping and Receiving Technician
Martech/Medcomp
05.2024 - 08.2024
Production Operator
Martech/Medcomp
02.2024 - 05.2024
Solar Technician
Liggett Electrical Services LLC
03.2018 - 10.2019
Office Assistant
Liggett Electrical Services LLC
03.2018 - 10.2019
Barista
Coffee Bean & Espresso
06.2004 - 06.2007
Customer Service Associate
JC Penney
04.2003 - 05.2005
High School -
Yuma High School