Rosa Garcia
Goodyear
Summary
Healthcare customer service professional with expertise in medical billing, claims review, and documentation accuracy. Demonstrated success in managing high-volume workloads and meeting tight deadlines. Proficient in professional communication, both telephonically and in writing, with strong technical skills. Bilingual in Spanish and English, experienced in remote and fast-paced environments.
Overview
19
19
years of professional experience
Work History
Independent Agent
Smart Plus
01.2022 - Current
- Delivered professional customer service via phone and email
- Maintained accurate client records and documentation
- Managed multiple priorities independently while meeting deadlines
- Independent Agent (Financial Education)
Medical Billing Specialist
AMP Billing
05.2007 - 03.2023
- Performed full-cycle medical billing, including claims, appeals, re-filing, and underpayment adjustments
- Reviewed authorizations, referrals, and documentation for accuracy and compliance
- Posted charges, payments, and adjustments using EOBS and remittance codes
- Applied ICD-10, CPT-4, HCPCS, and DRG codes accurately
- Coordinated with providers and internal departments to resolve billing issues
- Managed high-volume workloads while meeting quality and productivity standards
- Medical Billing Specialist
Education
Diploma - Medical Billing And Coding
Everest College
11.2003
Skills
- Customer service
- Medical billing and claims
- Data entry and documentation
- Problem solving
- Time management
- Multitasking
- Microsoft Office proficiency
- EMR systems expertise
- Professional communication
Projects
Coordinaire - EMR Software Development, Participated in the creation and implementation of EMR software, Gained experience in clinical documentation workflows and system functionality, Collaborated with cross-functional teams to support accurate medical data management
Languages
- Spanish
- English
Timeline
Independent Agent
Smart Plus
01.2022 - Current
Medical Billing Specialist
AMP Billing
05.2007 - 03.2023
Diploma - Medical Billing And Coding
Everest College