Rosa Lammers
Vail
Summary
Dynamic and reliable professional with experience at Tucson Unified School District, adept at enhancing safety and reducing bullying incidents. Skilled in multitasking and communication, with a strong background in conflict resolution and first aid. Proven ability to maintain professionalism under pressure while fostering trust and collaboration in diverse environments.
Overview
9
9
years of professional experience
Work History
Campus Monitor
Tucson Unified School District
02.2021 - 05.2023
- Ensured the safety of children grades kindergarten to fifth on the playground and during lunch.
- Collaborated with administrators concerning campus security and safety.
- Reduced incidents of bullying through proactive intervention and conflict resolution.
- Enhanced campus safety by patrolling school grounds and monitoring student behavior.
- Helped maintain cleanliness throughout the campus by identifying areas needing attention from custodial staff.
- Communicated with administration using two-radios to report problems or communications.
Front Office Receptionist
Childrens Clinic For Rehabilitative Services
09.2019 - 06.2020
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Maintained clean reception area to promote positive, professional environment for clients.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Answer incoming telephone calls to schedule appointments, take messages and reschedule appointments.
- Minimized errors in medical paperwork by checking terminology and complying with insurance policies.
- Demonstrated adaptability in accommodating last-minute changes or emergencies in appointment scheduling without compromising overall efficiency.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Operated multi-line telephone system to answer and direct high volume of calls.
Patient Service Representative
Banner University Medical Center
04.2014 - 01.2019
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Used Cerner to schedule appointments.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments.
- Verified patient insurance eligibility and entered patient information into system.
- Trained new staff on phone etiquette and other office duties. Apple
- Responded to inquiries by directing calls to appropriate personnel.
- Resolved customer complaints using established follow-up procedures.
Education
Bachelor of Science - Criminal Justice
University of Phoenix
Tucson, AZ10-2008
Skills
- Punctuality
- Multitasking Abilities
- Adaptable and flexible
- Reliability
- Excellent communication
- Critical thinking
- Computer skills
- Active listening
Timeline
Campus Monitor
Tucson Unified School District
02.2021 - 05.2023
Front Office Receptionist
Childrens Clinic For Rehabilitative Services
09.2019 - 06.2020
Patient Service Representative
Banner University Medical Center
04.2014 - 01.2019
Bachelor of Science - Criminal Justice
University of Phoenix
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