ROSA M. HERNANDEZ

Highly experienced, dedicated and loyal Member Service professional with solid track record of performance in the financial services industry. Seeking transition to a new role where attention to detail, efficiency, and accuracy would be valuable.

Qualified Assistant Branch Manager with strong background in member services. Successfully improved service processes and enhanced member satisfaction through effective problem-solving and communication. Demonstrated proficiency in managing member accounts and handling inquiries with professionalism and efficiency.

Qualified Assistant Branch Manager with strong background in member services. Successfully improved service processes and enhanced member satisfaction through effective problem-solving and communication. Demonstrated proficiency in managing member accounts and handling inquiries with professionalism and efficiency.

Qualified Assistant Branch Manager with strong background in member services. Successfully improved service processes and enhanced member satisfaction through effective problem-solving and communication. Demonstrated proficiency in managing member accounts and handling inquiries with professionalism and efficiency.

Experienced with delivering top-notch member service and ensuring high satisfaction levels. Utilizes excellent communication and problem-solving abilities to address member inquiries and concerns effectively. Track record of fostering collaborative team environments and adapting to evolving member needs.

Knowledgeable and dedicated member service professional with extensive experience in the credit union industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with members. Motivated to maintain member satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.