RosaElena Rivas
Surprise
Overview
4
4
years of professional experience
Work History
Clinic Scheduler
Phoenix Heart and Vascular
Glendale
02.2024 - Current
- Scheduled patient appointments using electronic health record systems.
- Provided exceptional customer service to enhance patient experience at clinic.
- Ensured compliance with HIPAA regulations when handling confidential patient information.
- Maintained a high level of customer service by providing courteous assistance in a professional manner.
- Manage operations including answering phones, taking about 80-130 incoming calls a day, taking messages, scheduling appointments.
- Assisted in training new employees on appointment scheduling procedures.
- Processed payments from patients for services rendered at the clinic.
- Developed strategies for improving overall efficiency of scheduling processes.
- Responded promptly to inquiries from patients and other healthcare professionals via telephone or email.
- Assisted patients with scheduling appointments over the phone and in person.
- Provided support to clinic staff regarding appointment scheduling procedures.
- Verified insurance benefits prior to scheduled appointments for proper payment processing.
- Greeted patients upon arrival, verified insurance information, and collected co-payments.
- Prevented double bookings and set aside appropriate time in between appointments.
- Routed calls and correspondence to appropriate medical staff.
- Informed patients regarding needed medical tests and procedures.
- Managed appointment cancellations and rescheduling, minimizing gaps in physicians' schedules.
- Scheduled testsfor patients based on physician orders.
Scheduler
Academic Urology and Urogynecology of Arizona
Sun City West
09.2022 - 02.2023
- Scheduled and confirmed appointments, scheduling about 60 calls a day.
- Maintained positive working relationship with fellow staff and management.
- Answered phones and routed patient cases to correct provider and staff.
- Registered new patients and scheduled appointments.
Education
High School Diploma -
Redlands High School
Redlands, CA12-1991
Skills
I have been a PBX operator for 18 1/2 years at San Bernardino Medical Group in San Bernardino CA but moved out here to AZ with my husband due to his job Since being in AZ i have worked as a clinic scheduler I take pride in my work ethics and phone etiquette I am a team player and always willing to learn new things
Timeline
Clinic Scheduler
Phoenix Heart and Vascular
02.2024 - Current
Scheduler
Academic Urology and Urogynecology of Arizona
09.2022 - 02.2023
High School Diploma -
Redlands High School