Rosaisela Escarsega
Mesa
Summary
Dynamic Patient Service Specialist with a proven track record at Valley Wide Health Hospital, enhancing patient satisfaction through exceptional customer service and strict HIPAA compliance. Skilled in appointment scheduling and conflict resolution, I foster team collaboration and adapt swiftly to procedural changes, ensuring a welcoming environment for all patients.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Service Specialist
Valley Wide Health Hospital
2601 E Rososevelt St. Phoenix, Az85008
04.2025 - 06.2025
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
Logistics Specialist
Masters Electronics
2425 S 21st ST. Phoenix, Az 85034
04.2023 - 04.2025
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Managed inventory levels for optimal cost savings and minimal stockouts.
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Maintained compliance with all relevant regulations, ensuring safe transportation of goods while avoiding costly fines or penalties due to non-compliance issues.
Warehouse Assistant
QuikTrip Warehouse Distribution
8501 W Latham St Tolleson, Az85353
04.2022 - 04.2023
- Loaded and unloaded delivery trucks promptly for further distribution.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Operated forklifts, pallet jacks and other warehouse equipment to move goods quickly and safely.
- Assisted with stock takes and cycle counts to promote accurate inventory processes.
- Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety.
- Received and processed incoming stock to keep inventory levels accurate and up-to-date.
Education
High School Diploma -
Goddard High School
Roswell New Mexico05-2016
Skills
- Appointment scheduling
- Patient confidentiality
- Professionalism and ethics
- Cross-cultural sensitivity
- HIPAA compliance
- Customer service
- Patient education
- Problem-solving
- Friendly and outgoing
- Multitasking and organization
- Team collaboration
- Team leadership
- Conflict resolution
- [Language] fluency spanish
Accomplishments
- Collaborated with team of 6 in the development of Food handeling cards.
- Resolved product issue through consumer testing.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Certification
OSHA 10 certified 2023
Languages
Spanish
Advanced (C1)
Timeline
Patient Service Specialist
Valley Wide Health Hospital
04.2025 - 06.2025
Logistics Specialist
Masters Electronics
04.2023 - 04.2025
Warehouse Assistant
QuikTrip Warehouse Distribution
04.2022 - 04.2023
High School Diploma -
Goddard High School