Rosalba Espinosa
Tucson
Summary
Experienced with handling customer inquiries and providing effective solutions. Utilizes communication and problem-solving skills to enhance customer satisfaction. Track record of maintaining positive client relationships and adapting to dynamic service environments.
Overview
9
9
years of professional experience
Work History
Lease Application Coordinator
Progress Residential
01.2023 - 11.2024
- Company Overview: Bilingual Position
- Take inbound spanish and english calls, assisting future tenants with the application process
- Sending emails corresponding with Spanish applicants to advise next steps
- Worked within a team, assisted in our team chat for any questions I had knowledge about
- Experience with Salesforce, Yardi, Payscore, and Yardi
- Knowledge in application transfers, HOA, Section 8, charge codes, Rentcafe
- Bilingual Position
Teacher's Assistant
Gallego Intermediate Fine Arts Magnet School
08.2021 - 08.2022
- Provide support and reinforcement for teachers and lessons
- Give one-on-one or small group instruction and lesson review
- Help teachers with attendance, grading, and other administrative tasks
- Set up materials and equipment to help teachers prepare lessons
Customer Service Specialist
Cord Blood Registry
01.2020 - 02.2021
- Answering questions about a company's products or services
- Processing orders and transactions
- Resolving issues and troubleshooting technical problems
- Delivering information about a company's offerings
- Providing proactive customer outreach
Leasing Agent
Mission Tierra Apartments
01.2019 - 10.2019
- Meeting with prospective tenants to determine lease terms, receiving security deposits and coordinating with current tenants to discuss lease changes
Records Specialist
Pima County HR
01.2018 - 07.2018
- Temporary employee
Teacher Assistant
The Sandbox daycare
06.2015 - 05.2016
- Meeting with prospective tenants to determine lease terms, receiving security deposits and coordinating with current tenants to discuss lease changes
Education
GED -
Fred G Acosta Job Corp
Tucson, AZ01.2012
Skills
- Team oriented
- Communication Skills
- Writing Skills
- Administrative Skills
- Customer support
- Software implementation
- Issue resolution
- Application testing
- Customer service
- Customer assistance
- Patience and empathy
- Cash handling
- Time management skills
Personal Information
Title: Mrs.
Languages
English
Full Professional
Spanish
Limited Working
Interests
- Crafting and DIY Projects
- Graphic Design
- Cooking
- Offering time and support to shelters for the homeless, women, and animals
- Video Gaming
Timeline
Lease Application Coordinator
Progress Residential
01.2023 - 11.2024
Teacher's Assistant
Gallego Intermediate Fine Arts Magnet School
08.2021 - 08.2022
Customer Service Specialist
Cord Blood Registry
01.2020 - 02.2021
Leasing Agent
Mission Tierra Apartments
01.2019 - 10.2019
Records Specialist
Pima County HR
01.2018 - 07.2018
Teacher Assistant
The Sandbox daycare
06.2015 - 05.2016
GED -
Fred G Acosta Job Corp
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