Summary
Work History
Education
Skills
Timeline
Generic

ROSALINDA GREEN

Gilbert

Summary

Highly motivated and personable with experience in customer service and serving. Adept at providing exceptional customer service and maintaining a polished & professional demeanor. Seeking to contribute my expertise in hospitality and create an outstanding dining experience for guests at a restaurant that has high standards of quality. Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.

Work History

Server

Mahogany Prime Steakhouse
Oklahoma City
  • Deliver exceptional dining experiences by providing attentive, personalized service to each guest
  • Offer expert recommendations on food and wine pairings, leveraging in-depth knowledge of the menu to enhance the guest experience
  • Consistently ensure timely and accurate service, maintaining a high standard of hospitality that reflects the steakhouse's commitment to quality

Phone Sales

Mathis Brothers Furniture
Oklahoma City
  • Assisted customers via phone and online platforms, providing expert guidance on furniture products, styles, and features to meet their needs and preferences while upselling and cross-selling related products
  • Collaborated with the sales team and management to resolve customer concerns, ensuring a smooth and positive shopping experience

Server

Vast
Oklahoma City
  • Maintained polite and professional demeanor to patrons to encourage and advice in upselling while experiencing a fine dinner.
  • Presented menus and answered questions regarding items.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

Education

PSYCHOLOGY -

UNIVERSITY OF CENTRAL OKLAHOMA

Skills

  • Exceptional Customer Service
  • Active Listening
  • Conflict Resolution
  • Clear Communication
  • Appearance & Grooming
  • Team-Oriented
  • Customer service
  • Sales strategies
  • Upselling techniques
  • Professional demeanor
  • Cleaning standards

Timeline

Server

Mahogany Prime Steakhouse

Phone Sales

Mathis Brothers Furniture

Server

Vast

PSYCHOLOGY -

UNIVERSITY OF CENTRAL OKLAHOMA

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ROSALINDA GREEN