Rosalva Leal Farias
Buckeye
Summary
Dynamic professional with extensive experience in customer service relations and a proven track record in quality control and attention to detail. Adept at managing high-pressure situations, ensuring timely deliveries, and maintaining workplace safety. Recognized for expediting processes and enhancing customer relations through effective communication and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Trailer Loader
Amazon
09.2024 - 01.2025
- Showcased strong attention to detail, consistently verifying shipping labels and paperwork to ensure accuracy and prevent shipment errors.
- Expedited unloading process through organized placement of items in the trailer, resulting in shorter unload times at destination.
- Adhered to strict timelines, ensuring prompt departures of trailers from the loading dock area.
- Proactively identified potential issues during the loading process, taking corrective actions as needed to avoid delays or damages to products.
Appointment Scheduler
Optum Care Clinic
01.2022 - 08.2023
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Acted as first point of contact and set appointments for prospective clients.
Insurance Customer Service Representative
Maximus
03.2021 - 01.2022
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Completed customer applications and updated records to reflect current information.
Prior Authorization Specialist
CVS Caremark
03.2017 - 07.2018
- Collaborated with physicians to obtain necessary clinical information for prior authorization submissions.
- Maintained thorough knowledge of insurance plan requirements, facilitating accurate and timely completion of authorization forms.
- Verified eligibility and compliance with authorization requirements for service providers.
- Analyzed medical records and other documents to determine approval of requests for authorization.
- Evaluated clinical criteria for approval or denial of services requiring pre-authorization.
- Reduced turnaround time for prior authorization requests by utilizing electronic submission methods.
Correctional Officer II
Arizona Department of Corrections
03.2016 - 11.2017
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
Postal Carrier
United States Postal Service, USPS
11.2014 - 03.2016
- Efficiently managed high volumes of mail during holiday seasons, ensuring all packages were delivered on time despite increased workload.
- Kept vehicle clean and well-maintained, conducting regular inspections for any necessary repairs or maintenance needs.
- Consistently met delivery deadlines through effective time management skills and prioritization of tasks.
- Maintained a safe work environment by adhering to postal regulations and safety guidelines during mail deliveries.
- Adapted quickly to changing conditions due to weather or traffic, adjusting routes as needed while maintaining punctuality in deliveries.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Education
Correctional Officer Certification
Rio Salado College
Tempe, AZ04-2016
High School Diploma -
Arroyo High School
El Monte, CA06-2013
Skills
- Warehouse safety
- Shipping and receiving procedures
- Workplace cleanliness
- Heavy lifting proficiency
- Quality control awareness
- Load securing techniques
- Insurance terminology
- Attention to detail
- First aid training
- Conflict resolution skills
- Remote work capabilities
- Guest relations
Languages
Spanish
Native or Bilingual
Timeline
Trailer Loader
Amazon
09.2024 - 01.2025
Appointment Scheduler
Optum Care Clinic
01.2022 - 08.2023
Insurance Customer Service Representative
Maximus
03.2021 - 01.2022
Prior Authorization Specialist
CVS Caremark
03.2017 - 07.2018
Correctional Officer II
Arizona Department of Corrections
03.2016 - 11.2017
Postal Carrier
United States Postal Service, USPS
11.2014 - 03.2016
Correctional Officer Certification
Rio Salado College
High School Diploma -
Arroyo High School
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