Rose Allen
Mesa
Summary
Dynamic and dedicated professional with experience as a Lead Clinical Assistant at ROC Physical Therapy, excelling in appointment scheduling and patient communication. Proven ability to enhance patient satisfaction and streamline operations, while maintaining meticulous records and adhering to clinical protocols. Strong team player with a commitment to high-quality healthcare delivery.
Overview
2
2
years of professional experience
Work History
Lead Clinical Assistant
ROC Physical Therapy
02.2024 - Current
- Managed training clinical assistants and created work schedules.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Improved patient satisfaction by handling queries and concerns with empathy and professionalism.
- Reviewed physician's calendar and scheduled patient appointments by telephone and in-person.
- Maintained up-to-date patient records with medical histories and test results.
- Followed comprehensive clinical protocols to safeguard patient safety.
- Assisted healthcare professionals in providing high-quality treatment to patients, ensuring a smooth workflow.
Volunteer
House of Refuge
09.2024 - 01.2025
- Assisted with special events and programs.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Watched over children at the daycare
- Completed daily domestic tasks in shelters and group homes to assist people in need.
- Supported efficient operations at homeless shelter, preparing meals and organizing supplies.
Line Worker
Chipotle
04.2023 - 10.2023
- Collaborated with team members to meet daily quotas and improve overall productivity on the line.
- Ensured consistent product quality through rigorous quality control checks and adherence to company standards.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
Education
No Degree - Computer Science
Maricopa Community Colleges, Mesa Community College
Mesa, AZ03-2027
Skills
- Appointment scheduling
- Telephone etiquette
- Document filing
- Verbal and written communication
- Data entry
- Account management
Timeline
Volunteer
House of Refuge
09.2024 - 01.2025
Lead Clinical Assistant
ROC Physical Therapy
02.2024 - Current
Line Worker
Chipotle
04.2023 - 10.2023
No Degree - Computer Science
Maricopa Community Colleges, Mesa Community College
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