Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rose Cullop

Phoenix

Summary

Highly organized and efficient receptionist/ customer service representative with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.

Overview

5
5
years of professional experience

Work History

Receptionist

CSL Plasma
Peoria
05.2022 - 10.2024
  • Handled customer inquiries and complaints, providing timely and appropriate solutions.
  • Scheduled appointments for clients, customers, and other visitors.
  • Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Scheduled and confirmed appointments.

Customer Service Representative

Home Depot
Phoenix
03.2020 - 04.2022
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Education

Arizona State Board Licensed - Nail Technology

Academy of Nail Technology
Phoenix, Arizona
11-2023

High School Diploma -

Cactus Highschool
Glendale, AZ
05-2020

Skills

  • Scheduling
  • Organization skills
  • Service-oriented mindset
  • Professional demeanor
  • Time management
  • Strategic planning
  • Telephone skills
  • Appointment scheduling
  • Calm demeanor
  • Front desk operations
  • Positive and professional
  • Customer/Client relations
  • Verbal and written communication
  • Scheduling appointments
  • Phone etiquette

Timeline

Receptionist

CSL Plasma
05.2022 - 10.2024

Customer Service Representative

Home Depot
03.2020 - 04.2022

Arizona State Board Licensed - Nail Technology

Academy of Nail Technology

High School Diploma -

Cactus Highschool
Rose Cullop