Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rose Espinoza

Phoenix

Summary

Dynamic warehouse professional with a proven track record at Marshall's Distribution Center, excelling in collaborative teamwork and effective problem resolution. Detail-oriented and adaptable, I enhanced productivity by cross-training across departments and maintaining a clean workspace, ensuring smooth operations and reduced product damage during receiving processes.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

5
5
years of professional experience

Work History

Recieving

Marshall's Distribution Center
07.2023 - 02.2024
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Maximized workspace functionality by efficiently utilizing available equipment such as pallet jacks, hand trucks, and forklifts during the receiving process.
  • Maintained a clean and organized receiving area for optimized workflow and reduced clutter or obstructions.
  • Facilitated smooth transitions between shifts with clear communication regarding completed tasks, outstanding responsibilities, or notable issues within the receiving department.
  • Boosted overall warehouse productivity by collaborating with team members on various tasks such as unloading trucks, sorting products, and updating inventory systems.
  • Reduced product damage during the receiving process by carefully handling fragile items and adhering to proper safety protocols.
  • Bolstered overall warehouse performance by routinely cross-training in other departments to develop a comprehensive understanding of company operations and support colleagues as needed.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.

Warehouse Packer

Geodis
08.2019 - 03.2021
  • Inspected products before packaging to avoid shipping defective or damaged goods to customers.
  • Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
  • Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
  • Packed, weighed and shipped items per customer specifications.
  • Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.
  • Learned and followed warehouse safety protocols to prevent injuries and accidents.
  • Operated tape machines, scales and label printers to package items correctly.
  • Added packed boxes to conveyor belts for movement to shipping stations.
  • Demonstrated flexibility during peak seasons by working extended hours or weekends when necessary.

Restaurant Hostess

Buffalo Wild Wings
09.2018 - 05.2019
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Checked in with servers to confirm preparedness before seating customers.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
  • Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Complied with food safety and food hygiene regulations to safeguard public health.
  • Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.
  • Increased efficiency by organizing menus and updating daily specials boards before each shift.
  • Reported problematic guests to management to foster safe and pleasant environment.
  • Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Completed daily side work and opening and closing duties without fail.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.

Education

High School Diploma -

Kofa High School
Yuma, AZ
05-2008

Skills

  • Approachable demeanor
  • Collaborative teamwork
  • Service excellence
  • Effective problem resolution
  • Detail-oriented approach
  • Adaptable to change
  • Reliable and accountable
  • Effective multitasking
  • Clear interpersonal communication
  • Engaged listening

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Recieving

Marshall's Distribution Center
07.2023 - 02.2024

Warehouse Packer

Geodis
08.2019 - 03.2021

Restaurant Hostess

Buffalo Wild Wings
09.2018 - 05.2019

High School Diploma -

Kofa High School

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Rose Espinoza