ROSE JONES

• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Managed phone calls by applying resolutions skills and extensive knowledge of bank policies, products and services.
• Adhered to established procedures and reported potential fraud or safety violations to management for immediate recourse.
• Balanced teller drawers and ATM cash and Inner Vault, also Sole Custodian for Inner Vault. Responsible for shipping and ordering cash and verifying cash.
• Executed wire transfers, stop payments and account transfers.
• Provided advice on different bank products and financial options.
• Taken any training that is available to me.
• Facilitated seamless account openings, closings, transfers, and updates for a diverse clientele base.

• Checked documents for accuracy and correct signing before notarizing.
• Maintained accurate records of all documents notarized to support accurate recordkeeping and reporting requirements.
• Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.
• Checked client identification to maintain compliance with state legal requirements.

• Responsible in Prepping 365+, Promissory Notes, Endorsing, Auditing, Processing, Filing, Review & update inaccurate information, maintain document database, clearing & shipping Collateral documents to our Custodian daily
• Consistently meeting production goals and numbers
• Prioritized and planned work activities, organized personal deadlines and managed time well.
• Managed regulatory requirements and audit support needs by completing and submitting accurate paperwork each day.

• Providing reports to owners for daily sales and making deposits, attended manager training monthly, trained new employees to company standards, maintained exceptional customer performance metrics every quarter.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Generated business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Worked for family owned home cleaning and property maintenance company, scheduled customers, assisted with luxury home clean outs, new owner move-ins, commercial customer accounts, ongoing cleaning and house sitting, sent out customer invoices and handled daily accounting as needed.

• Accomplished multiple tasks within established timeframes.
• Onboarded new employees with training and new hire documentation.
• Cross-trained existing employees to maximize team agility and performance.
• Maximized performance by monitoring daily activities and mentoring team members.
• Ordered Inventory.
• Scheduling