Experienced health care leader skilled in driving excellence and fostering a collaborative work culture that prioritizes patient care and safety. Passionate about implementing innovative strategies to enhance quality of care and optimize organizational efficiency. Committed to leading and inspiring teams to achieve their full potential in delivering exceptional healthcare services.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Safety Officer – Emergency Management
San Carlos Apache Healthcare Corporation
12.2019 - Current
Led, managed, and restructured the Environment of Care and Emergency Management Program's to improve and achieve operational outcomes and best practices.
Team Leader for the Joint Commission Life Safety survey during the triennial survey and tracer activities or focused surveys that integrated into EOC / Life Safety.
Ensure transparency and compliance by sharing Quarterly Program Reports to the Executive Team and Board of Directors, including Annual Program Evaluations.
Coordinated EOC mock surveys and program reviews by the Joint Commission Resources/Life Safety Consultant and Indian Health Services-Office of Environmental Health.
Improved workplace safety by conducting thorough risk assessments and implementing necessary control measures.
Recognized, documented, and advised on removal of hazards.
Promoted a culture of safety through engaging workshops and training sessions for employees on various topics such as hazard identification, PPE usage, and incident reporting.
Developed and implemented safety policies and procedures to establish clear guidelines for safe work practices and comply with regulations.
Collaborated with Leadership and multiple hospital committees to integrate safety improvements, enhancing overall operational efficiency.
Enhanced public and employee safety awareness through regular communication campaigns and safety bulletins.
Conducted regular safety inspections and audits to identify potential hazards and prevent accidents and injuries.
Conducted Annual Safety Training and education to all employees to increase awareness of safety hazards and empower employees to work safely.
Developed emergency response plans, ensuring preparedness and response procedures.
Coordinated with external safety consultants to stay updated on latest safety standards and best practices.
Identified gaps in existing compliance processes and recommended updates.
Maintained up-to-date knowledge of applicable laws and regulations.
Assisted with development of compliance objectives and strategies.
Administrative Assistant – Quality Management
San Carlos Apache Healthcare Corporation
03.2017 - 12.2019
Plan, coordinate, and ensured an organized calendar schedule for the Chief Quality and Compliance Officer.
Prepared monthly executive board reports for the Quality Management Department.
Facilitated quality initiatives and projects by maintaining the department schedule, ensure task completion, safety huddles, employee timesheets and SCAHC strategic plan to high reliable organization.
Managed over 700+ policies in SCAHC’s policy management system, including follow up with hospital leaders regarding policy revision and due dates.
Scheduled, documented, and prepared reports for (10) hospital wide committees: Quality Council Executive Committee, Quality and Compliance Board of Directors Committee, Policy and Procedure Committee, Safety Committee, Infection Control Committee, Survey Readiness Team, Transportation Committee, Traditional Healers Committee, Emergency Management Committee, Inter-Facility Transport.
Coordinated Administrative Support for Joint Commission Surveys. (Policy retrievals, required documentation, and assisted with Evidence of Standard Compliance monitoring).
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
Improved document processing speed by introducing automated templates for routine correspondence.
Managed filing system, entered data and completed other clerical tasks.
Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Client Solutions Supervisor
San Carlos Apache Telecommunications Utility Inc. (SCATUI)
01.2013 - 03.2017
Provide support and assistance to Customer Service Associate’s and other office and company personnel to ensure all tasks are completed in a timely, efficient, and effective manner.
Track department statistics, draft office procedures, communicating with staff and customers via email/letters/in person, problem solving, planning department activities and assignments.
Implement action plans, coaching, organizing, monitor performance, oversee service orders and trouble tickets, billing and collections, and company sales and services (telephone, internet and digital TV).
Prepare price quotes for business projects and installations, travel requests, and prepare staff schedules and track leave requests and attendance.
Service as liaison between customer service, network, operations, and management to ensure customer satisfaction.
Prepare monthly reports on overall department.
Education
Master's Degree - Organizational Leadership
Pima Medical Institute
01.2027
Bachelor's Degree - Health Care Administration
Pima Medical Institute
03.2025
Associate's Degree - Health Care Administration
Pima Medical Institute
01.2023
High School Diploma -
San Carlos High School
05.2006
Skills
Strong organizational skills
Accountability and Cultural Awareness
Skilled in Microsoft Office applications
Risk analysis and response planning
Continuous improvement strategies
Regulatory compliance expertise
Decision Making, Critical Thinking, Planning, and Resilience
Team leadership and motivation
Training and mentoring
Certification
Certified Healthcare Safety Professional (CHSP) | IBFCSM
30 Hr. General Industry Safety Certification | OSHA
40 Hr. Health and Safety HAZWOPER Certification | OSHA
Exploring the Life Safety Chapter | The Joint Commission
Environment of Care Base Camp | The Joint Commission
Hospital Accreditation Essentials | The Joint Commission
Continued Survey Readiness | The Joint Commission
Healthcare Door Inspection and Maintenance Workshop | ASHE
Basic Life Support | AHA
NFPA 99, Healthcare Facilities Code | NFPA
NFPA 101, Life Safety Code Essentials for Health Care Occupancies | NFPA
U.S. Department of Homeland Security Center for Domestic Preparedness-Integrated Capstone Event and Healthcare Leadership for Mass Casualty Incidents | FEMA
Emergency Management Institute Incident Command System Training 100, 200, 700, 800 | FEMA
In Progress Certified Life Safety Specialist-Health Care (CLSS-HC) | NFPA (Completion-2025)
Timeline
Safety Officer – Emergency Management
San Carlos Apache Healthcare Corporation
12.2019 - Current
Administrative Assistant – Quality Management
San Carlos Apache Healthcare Corporation
03.2017 - 12.2019
Client Solutions Supervisor
San Carlos Apache Telecommunications Utility Inc. (SCATUI)