Rose Powell

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Summary

Dynamic professional with a proven track record in customer service at Days Inn By Wyndham, excelling in cash handling and attention to detail. Enhanced guest satisfaction through efficient check-in processes and effective communication, fostering a welcoming environment. Recognized for resolving issues promptly, contributing to increased guest retention and a positive team atmosphere.

Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.

Professional administrative specialist prepared for role requiring exceptional organizational and interpersonal skills. Background includes managing high-traffic reception areas, coordinating schedules, and providing top-notch customer service. Known for strong teamwork and adaptability, ensuring seamless operations and positive client interactions.

Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.

Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.

Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.

Overview

years of professional experience

Work History

Front Desk Receptionist

Days Inn By Wyndham

03.2022 - Current

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Scheduled, coordinated and confirmed appointments and meetings.
Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Collected room deposits, fees, and payments.
Enhanced customer satisfaction by providing efficient and professional front desk services.
Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Developed strong working relationships with team members, fostering a positive work environment.
Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Completed data entry and filing to keep records updated for easy retrieval.
Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Completed all tasks in compliance with company policies and procedures.
Increased guest retention by maintaining a welcoming and organized reception area.
Maintained confidentiality of sensitive data to protect customer and business information.
Maintained accurate records of visitor logs for security purposes and compliance with company policies.
Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
Improved communication flow by establishing daily briefing for front desk and administrative staff.
Facilitated smooth communication between departments by accurately relaying messages and information.
Greeted visitors warmly, creating positive first impression of organization.
Enhanced guest experience by maintaining welcoming and organized reception area.
Initiated system for tracking office supplies, leading to more efficient inventory management.
Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
Organized and maintained files and records to ensure up-to-date documentation.
Assisted in coordination of company events, contributing to successful and well-organized functions.
Developed FAQ document for common visitor inquiries, streamlining information provision.
Maintained strict confidentiality of sensitive information, upholding privacy standards.
Streamlined check-in processes, reducing wait times for guests.
Provided basic technical support for front office equipment, minimizing downtime.

Processing Technician

Copper State Farms

06.2021 - 01.2022

Oversaw the training and development of new processing technicians, contributing to the creation of a skilled and cohesive workforce capable of meeting organizational objectives.
Provided technical support during new product introductions, facilitating smooth integration into existing processes.
Assisted in troubleshooting equipment malfunctions, minimizing downtime and maintaining productivity.
Completed coverage by delivering policies, planning future follow-up conversations and evaluating needs.
Enhanced production efficiency by optimizing processing equipment settings and workflow.
Offered guidance on best practices for cleaning and maintaining equipment, prolonging their useful life span while mitigating risks associated with wearandtear.
Worked to meet or exceed targets as defined in sales incentive plan and assigned by insurance manager.
Ensured compliance with safety protocols, conducting regular audits and providing necessary training to team members.
Performed routine inspections of incoming raw materials, ensuring they met established quality standards before being utilized within production cycles.
Complied with safety rules and standards to maximize efficiencies while reducing accidents.
Washed production lines and storage containers to maintain clean and efficient work areas.
Dumped, poured and loaded specified amounts of refined or unrefined materials into equipment or containers for further processing or storage.
Kept operations in compliance with company, safety and legal requirements.

Case Manager

Eagledancer Family Services

02.2017 - 06.2019

Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Enhanced communication between clients and providers through consistent follow-ups and progress updates.
Achieved positive client outcomes by developing and implementing comprehensive case management plans.
Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Developed and implemented comprehensive case management plans to address client needs and goals.
Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
Monitored clients' progress and tracked client services to provide crisis interventions.
Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
Participated in regular professional development opportunities to stay current on best practices within the field of case management.
Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
Facilitated individual and group sessions to promote positive behavior change for clients.
Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
Improved client engagement by implementing user-friendly appointment scheduling system.
Conducted thorough assessments to identify client needs, laying groundwork for effective case management.
Collaborated with mental health professionals to address psychological needs of clients, supporting their holistic recovery.
Increased client satisfaction through diligent follow-up and personalized support.
Facilitated workshops on life skills, contributing to improved self-sufficiency of clients.
Enhanced public awareness of case management services through community outreach events, increasing access for underserved populations.
Developed partnerships with local agencies to provide broader range of services for clients, broadening their support network.
Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
Analyzed case outcomes to identify trends and areas for improvement, driving continuous service enhancement.
Streamlined case documentation procedures, reducing processing time and increasing efficiency.
Coordinated with healthcare providers to ensure clients had access to necessary medical services, enhancing their overall well-being.
Negotiated with landlords and housing agencies to secure stable housing for clients, significantly reducing homelessness.
Enhanced team collaboration by leading regular case review meetings, promoting unified approach to client care.
Trained new case managers, raising team's overall competency and service delivery standards.
Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Provided leadership, guidance and support to staff members.
Participated in community events to promote services and engage with public.
Monitored program performance and outcomes for successful delivery of services.
Partnered with local organizations to expand access to social and community services.
Researched best practices and developed strategies to improve program outcomes.
Advocated for social and community service programs to increase awareness and funding.
Implemented strategies to increase public awareness of social and community service programs.

Education

Human Services

University of Phoenix

Tempe, AZ

Skills

Customer service
Attention to detail
Time management

Listening skills
Cash handling

Timeline