Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rose Swearingen

Mesa

Summary

Business Analyst with extensive experience in competitive environments, driving data-driven decision-making and strategic initiatives. Proven track record of leading cross-functional teams to achieve project goals and enhance operational efficiency. Strong commitment to fostering collaboration and delivering measurable results.

Overview

11
11
years of professional experience

Work History

Business Analyst III

Banner Health
Phoenix
11.2020 - Current
  • Evaluate IT Portfolio project resource requests and determine the appropriate needs and response.
  • Manage PPM processes within the ServiceNow application.
  • Created and provided training for all Project Management and time tracking in ServiceNow.
  • ITSM Champions team member and knowledge provider.
  • Create and manage demands, ideas, projects, resource plans, and tasks in ServiceNow.
  • Develop and implement small to medium-sized projects for capacity management and resource planning.
  • Monitor all time tracking for the IT enterprise.
  • Create and present quarterly brown bag sessions on best practices and training to individuals and departments.

SharePoint Specialist

CN-TEC
Phoenix
10.2016 - 03.2020
  • Set up, optimized and enforced consistent document management policies.
  • Conducted training sessions for end-users as part of knowledge transfer activities post go live.
  • Provided technical support to end-users and resolved day-to-day issues regarding SharePoint usage.
  • Administered document access and revision rights to personnel to maintain documentation integrity.
  • Worked closely with business users to understand their needs and designed solutions accordingly which were implemented successfully within given timelines.
  • Developed and maintained SharePoint site collections, content databases, web applications, sites, lists and libraries.

Business Analyst

CVScaremark
Scottdale
09.2014 - 10.2016
  • Managed and led meetings and workshops with multiple departments to solidify requirements.
  • Assisted in developing training materials for internal staff on new products or services.
  • Evaluated business processes for improvement opportunities through automation or streamlining.
  • Collaborated with stakeholders across departments to define requirements for new projects.
  • Monitored project progress by tracking activity, resolving problems, publishing progress reports, and recommending actions.

Education

Master of Arts - Management

University of Phoenix
Tempe, AZ
03-2007

Skills

  • Project management
  • Resource planning
  • ServiceNow PPM
  • Change management
  • Business planning
  • Organizational skills
  • Requirement gathering
  • Process optimization

Timeline

Business Analyst III

Banner Health
11.2020 - Current

SharePoint Specialist

CN-TEC
10.2016 - 03.2020

Business Analyst

CVScaremark
09.2014 - 10.2016

Master of Arts - Management

University of Phoenix

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Rose Swearingen