Roseanne Cook
Goodyear
Summary
Detail-oriented operations manager with strong time management and organizational skills. Known for implementing office policies that streamline processes and training staff to uphold best practices. Prepared to drive operational excellence and enhance team performance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Operations Manager
Aspen Dental
Surprise
07.2021 - Current
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Provided training to new hires on office policies and procedures.
- Assisted in recruiting, onboarding and training new employees.
- Resolved customer complaints or answered customers' questions.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Guided employees in handling difficult or complex problems.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Recruited, interviewed and selected employees to fill vacant roles.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
Office Manager
Affordable Dental
Laughlin
07.2012 - 07.2021
- Coordinated office operations and maintained a productive work environment.
- Managed scheduling and appointments for staff and executives effectively.
- Implemented office policies and procedures to improve daily operations.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Resolved customer complaints or answered customers' questions.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Education
GED -
Santa Fe High School
Santa Fe Springs, CASkills
- Office administration
- Customer relationship management
- Staff scheduling
- Team leadership
- Performance evaluation
- Training facilitation
- Conflict resolution
- Effective communication
- Problem solving
- Time management
- Management
- Decision-making
- Policies and procedures implementation
- Performance reporting
- Business development
- Schedule oversight
- Planning and implementation
- Budgeting and cost control
- Client relationships
- Operations monitoring
Certification
CPR/BLS
Accomplishments
Operations Manager of The Year
References
References available upon request.
Timeline
Operations Manager
Aspen Dental
07.2021 - Current
Office Manager
Affordable Dental
07.2012 - 07.2021
GED -
Santa Fe High School