Roselma Cooper
Phoenix
Summary
Dynamic Medical Specialist with a proven track record at Kedplasma, excelling in donor safety compliance and quality control. Recognized for critical thinking and effective problem resolution, I enhanced operational workflows and trained staff, ensuring high standards in plasma collection. Committed to delivering exceptional care and fostering teamwork in fast-paced environments.
Overview
29
29
years of professional experience
Work History
Medical Specialist/Physician Substitute
Kedplasma
08.2022 - Current
- Conducted comprehensive medical assessments to ensure donor eligibility and safety compliance.
- Collaborated with cross-functional teams to enhance operational workflows and streamline donor processing.
- Implemented quality control measures, improving consistency in plasma collection procedures.
- Trained and mentored new staff on best practices for donor interactions and medical protocols.
- Coordinated with medical professionals to address donor health concerns promptly and effectively.
- Assist on donor floor and reception when needed to achieve optimal operational times .
Server/Restaurant Waiter
Waffel House
09.2019 - 08.2022
- Provided excellent customer service in fast-paced dining environment
- Handled customer inquiries and resolved complaints efficiently, enhancing guest satisfaction.
- Developed strong rapport with regular customers, fostering loyalty and repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Licensed Practical Nurse
Nurses PRN/Staffing
11.1996 - 11.2011
- Demonstrated strong leadership abilities in managing challenging situations with patients, families, and healthcare professionals alike.
- Delivered direct quality care to patients by evaluating medical conditions and managing and assessing treatments.
- Trained new nursing staff on best practices, fostering a culture of continuous improvement.
Education
Emergency Medical Technician - Medical
Maricopa Community Colleges, Paradise Valley Community College
Phoenix, AZ12-2023
License Practical Nursing - Nursing Science
Southern Oklahoma Center
Ardmore, OK05-1996
Skills
- Multitasking Abilities
- Critical thinking
- Computer skills
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Verbal communication
- Problem resolution
- Flexible and adaptable
- Time management
- Customer service
- Friendly, positive attitude
Timeline
Medical Specialist/Physician Substitute
Kedplasma
08.2022 - Current
Server/Restaurant Waiter
Waffel House
09.2019 - 08.2022
Licensed Practical Nurse
Nurses PRN/Staffing
11.1996 - 11.2011
Emergency Medical Technician - Medical
Maricopa Community Colleges, Paradise Valley Community College
License Practical Nursing - Nursing Science
Southern Oklahoma Center