Roselma Cooper
Phoenix
Summary
Dynamic Medical Specialist with a proven track record at Kedplasma, excelling in donor safety compliance and quality control. Recognized for critical thinking and effective problem resolution, I enhanced operational workflows and trained staff, ensuring high standards in plasma collection. Committed to delivering exceptional care and fostering teamwork in fast-paced environments.
Overview
29
29
years of professional experience
Work History
Medical Specialist/Physician Substitute
Kedplasma
08.2022 - Current
- Conducted comprehensive medical assessments to ensure donor eligibility and safety compliance.
- Collaborated with cross-functional teams to enhance operational workflows and streamline donor processing.
- Implemented quality control measures, improving consistency in plasma collection procedures.
- Trained and mentored new staff on best practices for donor interactions and medical protocols.
- Coordinated with medical professionals to address donor health concerns promptly and effectively.
- Assist on donor floor and reception when needed to achieve optimal operational times .
Server/Restaurant Waiter
Waffel House
09.2019 - 08.2022
- Provided excellent customer service in fast-paced dining environment
- Handled customer inquiries and resolved complaints efficiently, enhancing guest satisfaction.
- Developed strong rapport with regular customers, fostering loyalty and repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Licensed Practical Nurse
Nurses PRN/Staffing
11.1996 - 11.2011
- Demonstrated strong leadership abilities in managing challenging situations with patients, families, and healthcare professionals alike.
- Delivered direct quality care to patients by evaluating medical conditions and managing and assessing treatments.
- Trained new nursing staff on best practices, fostering a culture of continuous improvement.
Education
Emergency Medical Technician - Medical
Maricopa Community Colleges, Paradise Valley Community College
Phoenix, AZ12-2023
License Practical Nursing - Nursing Science
Southern Oklahoma Center
Ardmore, OK05-1996
Skills
- Multitasking Abilities
- Critical thinking
- Computer skills
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Verbal communication
- Problem resolution
- Flexible and adaptable
- Time management
- Customer service
- Friendly, positive attitude
Timeline
Medical Specialist/Physician Substitute
Kedplasma
08.2022 - Current
Server/Restaurant Waiter
Waffel House
09.2019 - 08.2022
Licensed Practical Nurse
Nurses PRN/Staffing
11.1996 - 11.2011
Emergency Medical Technician - Medical
Maricopa Community Colleges, Paradise Valley Community College
License Practical Nursing - Nursing Science
Southern Oklahoma Center
Similar Profiles
Manuel RuizManuel Ruiz
LVN Charge Nurse at KedplasmaLVN Charge Nurse at Kedplasma
Sebastian ZacariasSebastian Zacarias
Regional Field Training Manager at KedplasmaRegional Field Training Manager at Kedplasma
Kortney NelsonKortney Nelson
Phlebotomist at KedplasmaPhlebotomist at Kedplasma
Isac LedezmaIsac Ledezma
Civil Technician at Teracom ServicesCivil Technician at Teracom Services
Benjamin LarsonBenjamin Larson
Project Geologist at Speedie and AssociatesProject Geologist at Speedie and Associates