Rosie Cunningham
Tempe
Summary
Dedicated industry professional driven to secure a position with a reputable company. Looking for a challenging environment to utilize education, skills, and passion for the industry. Proven track record of meeting company goals through consistent and organized practices. Ability to work under pressure and adapt to new situations and challenges. Effective in enhancing organizational brand. Seeking a mutually beneficial opportunity to contribute past experiences while further developing skills.
Overview
16
16
years of professional experience
Work History
Wholesale Operations Manager
Passport Coffee & Tea
07.2019 - Current
- Coordinated logistics for new restaurant openings and equipment installations ensuring successful execution and representation of the brand.
- Managed the day to day operations easing the load on the owners and sales reps making sure orders are properly processed from time received to time shipped out
- I created and oversaw the implementation of a new Warehouse Management System, enhancing overall efficiency in operations.
- Inventoried and ordered the majority of products sold
- Handled technician and customer correspondences throughout the nation
- Implemented quality control measures for outbound shipments, reducing product defects and returns.
- Fostered a collaborative work environment by promoting open communication channels and encouraging team members to share their ideas and expertise.
- Conducted regular performance evaluations for team members based on individual KPIs, facilitating professional development opportunities, and coordinated team building events
- Created comprehensive performance reports for co-owners, highlighting key achievements and areas for improvement.
- Helped direct and guide multiple departments as cohesive team
Relationship Manager
DNI Group, LLC.
06.2018 - 06.2019
- Provided excellent customer service while building lasting loyal relationships between customer and company
- Helped customers place accurate orders and assist sales growth through product knowledge (Japanese sashimi grade seafood & appetizers), promotions, and marketing material
- Anticipated customer needs, resolve any concerns and inform about product trends/shortages
Beverage & Hospitality/Service/Kitchen Manager
Red Lobster
01.2009 - 01.2018
- Day to day management of restaurant, sales, cost control, inventory, and financial results
- Ensuring guest satisfaction and managing customer relations
- Team development, coaching, collaboration, and new product rollout/education
- Interpersonal skills
- Multitasking & prioritization
- Dependability, work ethic, and team collaboration
- Microsoft programs, Google Doc, POS systems, & CRM software
- Scheduling, hiring, and training & development
- Event menu planning and development
Education
MBA - Hotel And Restaurant Management
Northern Arizona University
Flagstaff, AZ05-2011
Skills
- Interpersonal skills
- Human Resources
- Multitasking & prioritization
- Dependability
- Work ethic
- Team collaboration
- Microsoft programs
- Google Doc
- Scheduling
- Hiring
- Training & development
- Event planing
- Warehouse management
- Customer relations
Timeline
Wholesale Operations Manager
Passport Coffee & Tea
07.2019 - Current
Relationship Manager
DNI Group, LLC.
06.2018 - 06.2019
Beverage & Hospitality/Service/Kitchen Manager
Red Lobster
01.2009 - 01.2018
MBA - Hotel And Restaurant Management
Northern Arizona University
Similar Profiles
Theo Gun KohTheo Gun Koh
Store Team Member at Peets Coffee And Tea, & Santoro CoffeeStore Team Member at Peets Coffee And Tea, & Santoro Coffee
Michael yatesMichael yates
Route Sales Representative at Peets Coffee And Tea, & Santoro CoffeeRoute Sales Representative at Peets Coffee And Tea, & Santoro Coffee
Lisa PutnamLisa Putnam
Barista at Peets Coffee And Tea, & Santoro CoffeeBarista at Peets Coffee And Tea, & Santoro Coffee
Camila BeraCamila Bera
Server at Chili's RestaurantServer at Chili's Restaurant
Kyle DauphineeKyle Dauphinee
Point of Sale & Trade-In Associate at 2nd Swing GolfPoint of Sale & Trade-In Associate at 2nd Swing Golf