Rosie Wolfe-Kornburger
Buckeye
Summary
Dynamic customer service leader with a proven track record at Best Western International, excelling in team leadership and operational oversight. Enhanced customer satisfaction through effective training and performance evaluation, while streamlining processes to improve efficiency. Committed to fostering employee engagement and driving continuous improvement in a fast-paced environment.
Overview
11
11
years of professional experience
Work History
Supervisor, Customer Care
Best Western International
04.2018 - 10.2025
- Oversaw daily operations, ensuring adherence to safety protocols and efficient workflow management.
- Trained and mentored new employees on operational processes and best practices.
- Streamlined inventory management processes, reducing discrepancies and improving accuracy.
- Implemented quality control measures, enhancing product standards and customer satisfaction.
- Conducted performance evaluations, providing constructive feedback to enhance team productivity.
- Analyzed operational metrics to identify areas for process improvement and cost reduction initiatives.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Customer Service, Fulfillment Associate
Best Western International
09.2016 - 04.2018
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Contributed to a positive workplace culture by maintaining a professional demeanor and supporting colleagues in their work duties.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Prepared and checked outbound shipments for accuracy.
Customer Service Agent
Best Western International
12.2014 - 09.2016
- Resolved customer inquiries efficiently through call handling and active listening techniques.
- Escalated complex issues to appropriate departments for timely resolution and customer satisfaction.
- Conducted follow-up calls to ensure issue resolution and enhance customer relationships.
- Managed high call volumes while maintaining professionalism and adherence to quality standards.
- Utilized excellent communication skills in both written and verbal forms to effectively address customer inquiries and concerns.
- Consistently met or exceeded monthly performance metrics for call quality, adherence to schedule, and efficiency.
Education
High School Diploma -
Barry Goldwater High School
Phoenix, AZSkills
- Customer service excellence
- Team leadership
- Operational oversight
- Process improvement
- Performance evaluation
- Training and mentoring
- Employee engagement
- Decision-making
- Inventory control
- Team building
- Coaching and mentoring
Timeline
Supervisor, Customer Care
Best Western International
04.2018 - 10.2025
Customer Service, Fulfillment Associate
Best Western International
09.2016 - 04.2018
Customer Service Agent
Best Western International
12.2014 - 09.2016
High School Diploma -
Barry Goldwater High School