Rovshan Jalalzada
Baku
Summary
Dynamic Assistant Manager with proven expertise in driving operational excellence and enhancing customer experience. Skilled in team leadership, time management, and effective decision-making.
Detail-oriented leader with a focus on optimizing team performance and improving service quality. Known for effective decision-making and time management, contributing to enhanced customer experiences and operational success.
Overview
10
10
years of professional experience
1
1
Certification
2
2
Languages
Work History
Assistant Manager
Chicken Project MMC
Baku, Azerbaijan
12.2024 - 07.2026
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Manager
Mehsul Park Restaurant & Cottages
Ismayillı
04.2024 - 11.2024
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Assistant Manager
Don Villa
Baku, Azerbaijan
09.2023 - 04.2024
- Monitored financial reports to identify cost-saving opportunities and improve profitability.
- Coordinated special events and promotions, driving increased foot traffic and sales revenue.
- Implemented menu changes based on customer feedback, increasing overall dining experience.
- Mentored junior staff on operational procedures and customer engagement techniques.
Restaurant Supervisor
Music Hall
Baku
12.2022 - 03.2023
- Supervised daily restaurant operations and maintained quality and service standards.
- Trained and mentored staff on best practices in customer service and food safety protocols.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Hired, trained and mentored staff to meet and exceed high quality standards.
Assistant Manager
Azerbiajan Restaurant MMC
Baku, Azerbaijan
05.2016 - 12.2022
- Led daily restaurant operations, ensuring efficient service and customer satisfaction.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Developed training programs for new staff, enhancing team performance and service quality.
- Streamlined inventory management processes, reducing waste and improving stock accuracy.
- Oversaw scheduling and staffing, optimizing workforce allocation during peak hours.
Education
High School Diploma -
Azerbaijan Tourism Univercity
Baku05-2014
Skills
- Customer service
- Customer relations
- Team leadership
- Client relations
- Financial analysis
- Decision-making
- Problem-solving
- Time management
Certification
- CM - Certified Manager Certification
Additional Information
CERTIFICATES
MS Office Word, Excel / (07/2018 - 09/2018)
Specialized F&B department (05/2013 - 09/2013)
Languages
English
Native or Bilingual
Russian
Native or Bilingual
Timeline
Assistant Manager
Chicken Project MMC
12.2024 - 07.2026
Manager
Mehsul Park Restaurant & Cottages
04.2024 - 11.2024
Assistant Manager
Don Villa
09.2023 - 04.2024
Restaurant Supervisor
Music Hall
12.2022 - 03.2023
Assistant Manager
Azerbiajan Restaurant MMC
05.2016 - 12.2022
High School Diploma -
Azerbaijan Tourism Univercity