ROXANA FELIX
Phoenix
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
7
7
years of professional experience
Work History
Reso Contractor
Maricopa County Treasurer’s Office
01.2023 - Current
- Processed incoming and outgoing mail and packages according to established procedures.
- Utilized office management software to record and track customer information.
- Edited and proofread documents for accuracy and completeness.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Input data into spreadsheets and databases.
- Created and maintained detailed records of all office activities.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Assistant
J&M Elite Remodeling
02.2022 - 10.2023
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Assisted coworkers and staff members with special tasks on daily basis.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Representative & Cashier
Metro by T-Mobile
01.2018 - 04.2021
- Promptly responded to inquiries and requests from prospective customers.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Identified and resolved discrepancies and errors in customer accounts.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
High School Diploma -
Career Success High School
Phoenix, AZ08.2024
Skills
- Research
- Mail handling
- Invoice processing
- Data entry
- Customer service
- Team collaboration
- Spreadsheet development
- Inventory management
- Product restocking
- Attention to detail
- Credit and cash transactions
- Clear communication
- Multitasking and organization
Languages
Spanish
Native or Bilingual
Timeline
Reso Contractor
Maricopa County Treasurer’s Office
01.2023 - Current
Assistant
J&M Elite Remodeling
02.2022 - 10.2023
Representative & Cashier
Metro by T-Mobile
01.2018 - 04.2021
High School Diploma -
Career Success High School
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