Roxanne Thayne
Tucson
Summary
Healthcare professional with comprehensive background in providing compassionate patient care and support. Known for reliability and adaptability in dynamic healthcare environments. Brings strong skills in patient monitoring, basic medical procedures, and effective communication, ensuring seamless team collaboration and optimal patient outcomes.
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
High-energy telemarketing professional specializes in training and mentoring new professionals to excel in demanding, busy settings. Clear communicator and creative problem solver. Love people and love building cohesive, high-performance teams.
Overview
18
18
years of professional experience
Work History
Retail Sales Associate
Sports Authority
Tucson, AZ
08.2007 - 03.2008
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Collaborated with team members to achieve sales targets and improve customer engagement strategies.
- Maintained store appearance through organized merchandise displays and cleanliness standards.
- Handled customer inquiries and resolved issues promptly, fostering positive relationships.
- Participated in inventory management practices, contributing to stock control and replenishment efforts.
- Adapted quickly to new product knowledge and promoted features to boost sales effectiveness.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
Certified Nursing Assistant
St. Mary’s Hospital
Tucson, AZ
02.2011 - 08.2012
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs, documenting changes to inform nursing staff.
- Provided emotional support to patients and families during care processes.
- Maintained cleanliness and organization in patient care areas to meet health standards.
- Collaborated with multidisciplinary teams to develop patient care plans.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Certified Nursing Assistant
Mountain View Hospital
Las Cruces, NM
06.2013 - 08.2014
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs, documenting changes to inform nursing staff.
- Provided emotional support to patients and families during care processes.
- Maintained cleanliness and organization in patient care areas to meet health standards.
- Collaborated with multidisciplinary teams to develop patient care plans.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Independent Contractor
High Rise Management
Carlin, NV
10.2016 - 02.2021
- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Processed transactions accurately, handling cash and credit card payments effectively.
- Adapted quickly to changing environments during peak hours, maintaining composure under pressure.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided exceptional customer service by engaging patrons and addressing their needs promptly.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
Customer Service Representative
Alorica
Tucson, AZ
07.2024 - 01.2026
- Engaged customers by providing product information and addressing inquiries promptly.
- Collaborated with team members to refine scripts and improve call strategies.
- Executed follow-up communications to enhance customer relationships and retention.
- Researched potential clients to tailor conversations for increased engagement.
- Assisted in training new telemarketers on best practices and compliance guidelines.
- Provided training and support for end-users on new systems and tools.
- Diagnosed and resolved technical issues, enhancing customer satisfaction.
- Enhanced system performance by identifying and resolving technical issues through troubleshooting and root cause analysis.
Education
High School Diploma -
Vail
Vail, AZ05-2007
CNA Program -
Tucson Community College
Tucson, AZ09-2011
Bachelor of Science - Behavioral Health Science with an Emphasis on Family Dynamics
Grand Canyon University
Phoenix, AZ05-2027
Skills
- Document management systems
- Assisting with ADLs
- Caregiving
- Experience in completing rounds with patients in timely manner
- Microsoft Office
- Excel
- Computer skills
- Performance evaluation
- Teamwork
- Microsoft PowerPoint
- Technical Proficiency
- Microsoft Word
Timeline
Customer Service Representative
Alorica
07.2024 - 01.2026
Independent Contractor
High Rise Management
10.2016 - 02.2021
Certified Nursing Assistant
Mountain View Hospital
06.2013 - 08.2014
Certified Nursing Assistant
St. Mary’s Hospital
02.2011 - 08.2012
Retail Sales Associate
Sports Authority
08.2007 - 03.2008
High School Diploma -
Vail
CNA Program -
Tucson Community College
Bachelor of Science - Behavioral Health Science with an Emphasis on Family Dynamics
Grand Canyon University