Roxie Kennedy
Phoenix
Summary
Dynamic professional with extensive experience in customer service, skilled in navigating challenges and delivering efficient solutions. Proven problem-solving abilities and proactive approach drive success and align with organizational goals. Recognized for adaptability, creativity, and a results-oriented mindset, enhancing customer satisfaction and loyalty through attentive service.
Overview
14
14
years of professional experience
Work History
Student Services Coordinator
Phoenix Truck Driving Institute.
Phoenix
07.2022 - 05.2025
- Scan all pertinent documents into Campus Café System for all students
- Administer all drug screening and process all instant drug screens for immediate results
- Provide information to potential students
- Managed and distributed resources to support 15 students and 3 instructors.
- Assisted Job Placement Administrator and Receptionist to maintain smooth operations and service continuity.
- Data entry of all student information
- Processed and mailed certificates to students promptly after successful CDL training completion.
- Updated paper document files to enhance record-keeping and ensure compliance.
Office Assistant
Watson Williams Freight Agency, Inc.
Phoenix
05.2013 - 07.2022
- Handled phone inquiries and fostered a welcoming atmosphere for customers to enhance the service experience.
- Managed approximately 40 incoming calls, emails, and faxes from customers
- Processed paperwork for insurance, invoicing, and payments to maintain accurate records.
- Organized and filed essential documents, facilitating the timely distribution of mail.
- Updated online freight information and work orders
- Dispatched trucks in-state and out-of-state
Office Assistant
Whitewater, LLC.
Phoenix
10.2011 - 05.2013
- Provided professional and courteous front desk support, contributing to increased customer satisfaction.
- Managed incoming and outgoing correspondence, ensuring timely and accurate information delivery.
- Handled deposits to ensure accurate and timely bank transactions.
- Facilitated collections efforts, recovering overdue accounts to enhance overall cash flow.
- Billing for 5-gallon customers and R/O Customers
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Organized documents for accurate filing, enhancing retrieval efficiency.
Education
ACCOUNTING -
Grand Canyon University
Phoenix, AZ09-2021
HUMAN RESOURCES -
Phoenix Community College
Phoenix05-2021
Skills
- Office and Microsoft skills
- Compliance reporting
- Data entry
- Office assistance and Microsoft skills
- Typing 45 wpm
- Telephone communication skills
- Multi-line telephone operations
- Phone support
- Accounts receivable and billing
- Time management
- Accounts receivable
- Customer service
- Customer service excellence
- Telephone communication
Timeline
Student Services Coordinator
Phoenix Truck Driving Institute.
07.2022 - 05.2025
Office Assistant
Watson Williams Freight Agency, Inc.
05.2013 - 07.2022
Office Assistant
Whitewater, LLC.
10.2011 - 05.2013
ACCOUNTING -
Grand Canyon University
HUMAN RESOURCES -
Phoenix Community College