Summary
Overview
Work History
Education
Skills
Certification
Software
Languages
Timeline
Generic

Royce Freeman

Waddell

Summary

Dynamic BAS/Security Integrator at SSMI with a proven track record in problem resolution and customer service. Adept at enhancing team performance through effective communication and analytical skills. Successfully integrated complex systems while prioritizing safety and efficiency, ensuring optimal operational standards. Committed to driving business success and exceeding client expectations.

Overview

12
12
years of professional experience
1
1
Certification

Work History

BAS/Security Integrator

SSMI
07.2020 - Current
  • Proven ability to learn quickly and adapt to new situations.
  • Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
  • Excellent communication skills, both verbal and written.
  • Applied effective time management techniques to meet tight deadlines.

Fire Alarm Technician

Cerberus Building Technologies
01.2020 - 07.2020
  • Performed troubleshooting on fire alarm systems, completing on-site repairs or transporting malfunctioning equipment to off-site lab for repair.
  • Offered online and voice-based support responses to customers' operational queries, providing remote ticket resolution or dispatching technicians as necessary.
  • Demonstrated features and functionality of alarm systems to customers.
  • Integrated equipment installations with on-site network infrastructure, incorporating existing fire and life safety systems.

Lead Technician

ESC
05.2017 - 12.2020
  • Implemented, configured, and optimized safety standards.
  • Planned, scheduled, and delegated daily work to team of employees.
  • Managed team performance by training, mentoring, disciplining, and motivating employees.
  • Tested components and systems to evaluate performance and identify concerns.

Service Technician

Guard O Matic
10.2013 - 05.2017
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.

Education

Diploma -

Dysart Highschool
El Mirage, AZ

NA - Air Traffic Control

Arizona State University
Mesa, AZ

NA - Basics

Maricopa Community Colleges, Glendale Community College
Glendale, AZ

Skills

  • Task prioritization
  • Self-Directed
  • Attention to detail
  • Customer service
  • Teamwork and collaboration
  • Analytical and critical thinking
  • Problem resolution
  • Dependable and responsible
  • Communication

Certification

Brivo

Eagle Eye

Axis 2N

Doorbird

Honeywell

Commend

Hanwha

Lifts(scissor, boom)


Software

Brivo

Niagara

Eagle Eye

Axis 2N

Doorbird

Honeywell

Languages

English
Native or Bilingual

Timeline

BAS/Security Integrator

SSMI
07.2020 - Current

Fire Alarm Technician

Cerberus Building Technologies
01.2020 - 07.2020

Lead Technician

ESC
05.2017 - 12.2020

Service Technician

Guard O Matic
10.2013 - 05.2017

Diploma -

Dysart Highschool

NA - Air Traffic Control

Arizona State University

NA - Basics

Maricopa Community Colleges, Glendale Community College

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Royce Freeman